After promising to handle the call drops issue back in July, Telecom Minister Manoj Sinha has now said that the government is still working to resolve the call drop menace and there will be improvement in service quality of operators in coming days. Manoj Sinha termed call drop as a serious problem and said that the government was working to resolve it. When asked about the dispute between existing players and new entrant Reliance Jio reaching telecom regulator’s door, the minister said TRAI is a regulatory authority and works independently and in an impartial manner. Also Read - Airtel 5G Mumbai trials show download speeds of 1.2Gbps, upload at 850MbpsAlso Read - Jio maintains lead in 4G download speed, Vi in upload in May: TRAI
Reliance Jio — which commercially launched its services on September 5 — has accused incumbent players of not releasing sufficient inter-connection ports and had sought legal action against them. “There is improvement to some extent in this direction… there will improvement further in days to come”, he told news persons. The minister said that government will try to ensure that consumers get good services at reasonable prices. TRAI last week held a meeting with sparring telecom operators and asked them to resolve the dispute without compromising on service quality. COAI has accused the regulator of being biased and said various consultation papers, including review of inter-connect usage charge (IUC), issued by it can adversely impact business of incumbents and favors a new entrant.
Telecom regulator has launched a new portal that allows mobile users to check the level of call drops, network coverage and call quality of telecom operators across India. Consumers, in a particular location, can see the number of towers around the area, see the call drop rate, and what is the performance of individual service providers on different parameters in that area. For instance, a mobile subscriber living in, say, Connaught Place (in New Delhi) can get information on the towers of individual service providers, and see the level of call drops for each tower. At a Pan-India level, the portal also provides information on network utilization trends, BTS density, and call drop trends. ALSO READ: Call drops: Reliance Jio to report operator-wise data