comscore Here's how Twitter is helping users tackle online trolls

Here's how Twitter is helping users tackle online trolls

A new feature on Twitter will let users 'mute' non-followers and new accounts.

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Twitter, Facebook, and other social media channels have constantly come under the scanner for their inability to deal with cyber bullying or trolling. When it comes to dealing with abusive content or spam tweets, the sites have tweaked their settings so such content is automatically filtered out. Twiter also provided the option of ‘muting’, which was applicable for a particular tweet or an account. Muting tweets deleted them from the user timeline, and also stopped further tweets from the same account showing up in the timeline. It was a technique to tackle cyber-bullying or spam tweets. Also Read - NFT bug bites Twitter, enables NFT Profile Pictures for Twitter Blue users

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Initially, users could mute tweets only from followers. Now, expanding this ‘Mute’ option further, Twitter allows users to mute tweets on their timeline even from accounts that they do not follow, accounts that do not follow them, are new or are unknown. The new mute feature works the same as previously. Twitter has expanded its list of accounts that can be muted and the new list is pretty long, including the following accounts; Also Read - How to record and download Twitter Spaces in simple steps

– Accounts that are new (that you don t follow).

– Accounts that don t follow you (that you don t follow).

– Accounts you don t follow.

– Accounts with a default profile photo (that you don t follow).

– Accounts without a confirmed email address (that you don t follow).

– Accounts without a confirmed phone number (that you don t follow).

Additionally, users can also set mute to tweets containing certain words or phrases. Automated content can also be filtered out. The user will also not be sent a notification for such a tweet. Twitter has enabled three different types of filters and mutes for users: Quality Filters, where users can remove tweets on the basis of specific terms or phrases used, duplicate tweets, or automated tweets; mute notifications which contain abusive language, elements of trolling; completely disable notifications from accounts the user would like to ignore. ALSO READ: Social media hate posts against SC/STs now a punishable offence: Delhi HC

In order to turn on the mute option or set any of the safety filters, users need to first log into their accounts from either the web or mobile app. All the filters can be accessed from the ‘Notifications’ tab. Open the notifications tab and then click on Settings (for Android and iOS apps, tap the gear-shaped icon). Under Settings, choose the preferred filters or drag the quality slider to turn it on or off.

These filters are latest in a series of new updates Twitter has announced to tackle trolling. The micro-blogging site is still trying to come up with methods to completely eliminate fake accounts, spam accounts or accounts that are abusive. Previously, Twitter launched a feature in which Direct Messages (DMs) from unknown accounts are directly sent into a separate folder and not the main Inbox. The feature is similar to Facebook which has multiple inboxes for different types of messages – like Spam folder, Others Folder to name some.

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  • Published Date: July 11, 2017 2:23 PM IST

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