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Here's why a OnePlus 3 customer received a repair bill of Rs 48,000 for a Rs 28,000 phone

The curious case of the Rs 48,000 OnePlus 3 repair bill.

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Rs 48,000 repair cost for a phone purchased for Rs 28,000. Ridiculous, isn’t it? But what media reports failed to decode from OnePlus customer Aklank Jain’s viral Facebook post is the real reason for the hefty bill. On June 15, Jain posted a screenshot of an email he received from Servify – the company offering warranty plan for the OnePlus smartphones, about the ‘estimated’ repair costs for the smartphone after an accidental damage. However, how Jain aired his grievance, it appeared a case of wrong billing.

In his long post, Jain describes how his colleague accidentally ended up spilling a glass of water on his OnePlus 3 and as a precautionary measure, he switched off the mobile and when he restarted it after a few days, it did work fine except for a few glitches. As he has an accidental warranty on the device, he gave it for repair through Servify.

Now, what raised eyebrows is the repair costs as estimated by the company which stood at Rs 48,030, more than the original purchase cost of the smartphone. Instead of repairing the phone, the company decided to make insurance payout of Rs 6,000 to Jain – which he admitted as ‘fine for me’ as it is mentioned in Servify’s policies. However, what caused him the disappointment is the kind of policies in place which lead to repair costs higher than purchase costs, even when the phone is able to power on.  ALSO READ: OnePlus 3T vs OnePlus 3

It is worth mentioning that repair costs are higher given there are labor costs and sourcing costs involved. For a premium smartphone, the costs tend to go further up as original components are scarce and customer satisfaction needs to be addressed as well. In such a situation, paying close to twice the value of the smartphone is not sensible. Hence, Servify instead offered to pay the insurance amount. ALSO READ: OnePlus 5 dual-cameras with iPhone 7 Plus like ‘Portrait’ mode leaked ahead of official launch

While most of the reports stressed on the ‘unfair’ policies in place, understanding the context of the post is important. If one takes a closer look at the hefty bill, components of the OnePlus 3 (priced Rs 28,000) are indeed expensive. The display alone costs over Rs 10,000 while the main PCB is close to Rs 25,000. While we do sympathize with Jain for the paltry insurance sum, for everyone else the lesson to take home is to be completely sure of insurance policies and cautious of colleagues with butter fingers. Meanwhile, in other news, OnePlus is launching tonight its next flagship – OnePlus 5.

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  • Published Date: June 20, 2017 12:17 PM IST


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