Samsung is deep in the waters like never before and the situation is only aggravating as the days go by. Samsung had launched its prized flagship Galaxy Note 7 phablet in August leaving everybody pretty excited and in awe. But things went downhill for the South Korean giant, when people started reporting that the battery of the Galaxy Note 7 exploded. With over 30 reported issues, Samsung finally acknowledged the battery issue and has stopped manufacturing until further tests have been conducted. In the meantime, Samsung has urged Galaxy Note 7 buyers to get their phablets exchanged, and has now launched a portal to help users. Also Read - Samsung reveals Galaxy Z Fold 3, Galaxy Z Flip 3 features officially, S Pen support confirmedAlso Read - Amazon Prime Day sale deals revealed: Discount on OnePlus Nord CE, Mi 11X, Samsung Galaxy M42
Samsung has acknowledged the problem and has also revealed the reason behind the battery explosions, although not elaborately. Samsung s Galaxy Note 7 has a 3,500mAh battery with fast charging and wireless fast charging. The manufacturers of the battery are ATL and Samsung s SDI, and the issue seems to be restricted to the SDI-made batteries. Samsung says a rare manufacturing defect is causing the phone to overheat due to the anode and cathode coming in contact, which actually shouldn’t. This defect in the separators or the diode is causing the Galaxy Note 7 to catch fire or explode while charging. RELATED: Samsung Galaxy Note 7: Here s everything you should know about the battery fiasco
How to check if your Samsung Galaxy Note 7 will explode?
To help Galaxy Note 7 users, Samsung has introduced a new website to check if their phablet is in danger. This is a part of Samsung s Exchange Program, and the website asks for the IMEI number of your Galaxy Note 7. To check your IMEI number you look at the phablet’s retail box or you can follow this process — Settings -> About Device -> Status -> IMEI information. Once you get it, copy the IMEI number in the tab provided and submit it. Samsung will then check if your Galaxy Note 7 has the potential defect and will accordingly enroll you for the exchange program.
Samsung has been trying to tackle the issue of exploding Galaxy Note 7 units, and has urged buyers to get them exchanged. The company will also be rolling out an OTA update soon, which will temporarily tackle the issue with overheating by capping the maximum charging potential of the battery at 60 percent. DON’T MISS: After Samsung Galaxy Note 7; Galaxy S7, Galaxy S7 edge smartphones reportedly explode