comscore HTC TouchPal keyboard pestering users with advertisements: Report | BGR India

HTC TouchPal keyboard pestering users with advertisements: Report

The error is now fixed, but many users had to uninstall the keyboard and switch to another one owing to constant advertisements.


HTC is known to use a third-party TouchPal keyboard in most of its smartphones, which recently landed the company in quite a situation. Many users began to see static banner advertisements on their keyboard. These users quickly took to Twitter to highlight the issue and pulled up HTC over it. The adverts appeared for most users who used the HTC default keyboard on their smartphones. 

The issue arose when TouchPal decided to start streaming adverts to users of its basic keyboard. While for users downloading the app separately from the Google Play store, seeing advertisements makes more sense, HTC offers the app as a default service to users, meaning they do not have an option or say in the matter. In order to key in text, users will need to visit Play Store and download a new keyboard, a hassle many wish to avoid. The ads are not streamed to Premium users, forcing even default keyboard users to upgrade. ALSO READ: HTC Ocean Life mid-range smartphone with Edge Sense, Bluetooth 5.0 leaked

As soon as the issue cropped up, many HTC 10 users took to Reddit and Twitter to talk about the issue. HTC too was unaware of it and as a quick fix began asking users to disable the keyboard or switch to some other keyboard in the meantime. HTC is one of the few companies that rely on the third party app TouchPal as Apple, Google, Samsung and others have their own keyboards which are entirely controlled by them. In this case, clearly, TouchPal did not inform HTC before unrolling the new irksome feature.


HTC has said that the company is working on rolling out a fix soon, and dealing with the adverts. Apart from being irked, many Reddit users are now questioning the security the TouchPal keyboard employs. Many users claim that the adverts are based on the words typed via the keypad — meaning the company has complete access to every conversation the user has done using the new keyboard. Many have also raised questions regarding the security afforded to passwords which could also be accessed in the same manner. The company sent out an official statement addressing the issue, “Due to an error, some HTC customers have reported seeing ads on their phone’s keyboard. This is absolutely not the experience we intended, and we’re working to immediately fix the error and remove the ads as quickly as possible.”

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel.
  • Published Date: July 17, 2017 4:05 PM IST
  • Updated Date: July 17, 2017 4:33 PM IST

You Might be Interested

HTC 10


Buy Now
Android 6.0 Marshmallow with HTC Sense UI
Qualcomm’s Snapdragon 820 ,Quad Core, 64bit, up to 2.2GHz
12MP (HTC UltraPixel 2 with 1.55m pixel)