The commerce and industry ministry on Thursday launched what it calls, ‘Twitter Seva’, in order to address queries and grievances on matters relating to the ministry. Through this Twitter Seva, queries on matters relating to Department of Commerce (DoC) and Department of Industrial Policy and Promotion (DIPP) will be answered, the ministry said in a statement. The service was launched here by union minister Nirmala Sitharaman. Also Read - Happy Dusshera 2021 messages, images, stickers, quotes: How to create, send Happy Vijayadashami greetings via WhatsAppAlso Read - Twitter may soon pay Spaces creators under its new accelerator programme
All officers have been sensitized to respond to the tweets within a short time frame, she said. Anyone desirous of assistance from the ministry can use the hashtag #mociseva. An institutionalized mechanism with a special Twitter cell has been created in the ministry manned by officers, who will monitor and direct all the tweets to the concerned officers. Also Read - Your Twitter experience is going to change, ads tested for replies
Queries regarding SEZs, tea, coffee, rubber and spices boards will be addressed by the ministry while that on manufacturing policy, industrial corridors, investment promotion, Make in India, Start-up India, Foreign Investment Promotion Board (FIPB), FDI, Intellectual Property Rights, patents, trademarks, copyrights, light engineering industry, cement and rubber industry will be addressed by DIPP, the statement said.