We have come across stories wherein e-commerce sites mess up deliveries and the buyer gets anything from mangoes, stones or soaps in place of the thing he ordered. Here s however a story where the seller himself was allegedly scammed by a buyer, and the e-commerce site was no help either. Also Read - Google Pay listed as payment option on eBayAlso Read - eBay accuses Amazon of seller recruitment, files lawsuit
Jyotiswar Reddy sold a 2TB Seagate HD via eBay, but he would not have guessed what happened next. Recounting the horror he faced on Reddit India, Reddy says that few days after shipping the HD, he got a call from eBay saying a complaint had been filed by the buyer. He claims to have received a 1TB WD hard disk, and not the 2TB Seagate HD he ordered. The buyer allegedly shared photos of the 1TB hard disk along with his complaint. Also Read - Flipkart launches 2GUD, an e-commerce platform for selling refurbished products
After having filed a complaint, the buyer returned the package to Reddy. With no return address mentioned on the parcel he sensed something was wrong and recorded the unboxing of the parcel. The parcel turned out to be stuffed with old news papers and cardboard. The video is embedded below.
Along with photos and videos of the returned parcel, Reddy filed another complaint with eBay, but rather than helping him out, the company is seemingly making things difficult for him. The company asked for a bunch of documents to initiate an investigation, including a document that the courier company (DTDC) refuses to send.
@redditindia We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same. Thank you.
eBay India (@ebayindia) June 8, 2015
After posting his ordeal on Reddit India, eBay replied saying they were looking into the matter. But later in the day, the e-commerce company closed the case, citing, As per our record we have asked to provide a formal complaint in writing that you have received the empty parcel with acknowledgment, seal / stamp of courier service, but you have failed to provide the requested document within the stipulated timeline.
eBay India (@ebayindia) June 9, 2015
With DTDC refusing to comply, and eBay seemingly not helping matters by closing the case, Reddy says he lost over Rs 7,000 on this transaction and is highly disappointed with the entire matter. We have reached out to eBay India and will update the story when we hear from them.