Snapdeal has become somewhat infamous for sending out stuff that a person hasn’t ordered. Remember the marble stones in place of an iPhone 4S or a bar of Vim soap in place of a Samsung Galaxy Core 2? The ecommerce site has done it again leaving another customer frustrated. Update: A Snapdeal spokesperson has replied to our query saying, “At Snapdeal.com, we strive to ensure that we offer our customers the best products at best prices. Unfortunately in the said case, due to an error at our end, the wrong product was delivered to the customer. This is deeply regretted. We identified this issue early and have already established contact with the customer. The correct order will be delivered to him with 24 hours. We have also compensated the customer for the inconvenience caused and have rectified the root cause of this aberration.”
Mumbai-based Nitin Chhabria ordered a 13-inch Apple MacBook Pro worth Rs 84,000, but when he opened the parcel, he found a New Star Fan Heater, worth Rs 600 instead. We reached out to Chhabria who said that he was suspicious the moment the delivery man handed him the parcel, since it wasn’t big enough to hold a 13-inch laptop. He opened his parcel in front of the delivery man, to find the heater.
Chhabria immediately filed a complaint with Snapdeal, who acknowledged that the mistake was due to a mix-up at the warehouse. Though he asked for a refund on his credit card, the ecommerce company promised to rectify the mistake and send him the laptop that he had ordered. It is scheduled to reach sometime in the first half of tomorrow.
As mentioned above, this isn’t the first time Snapdeal has delivered a wrong product. Last month, a Pune-based buyer got a box filled with marble stones in place of the iPhone 4S he had ordered. Before that a person had ordered a Samsung Galaxy Core 2 via Snapdeal, but got Vim Bar soap in the box. While Snapdeal is at fault again, it is not the only ecommerce site to mess up a delivery. Back in November last year, a person who ordered a pen drive via Flipkart got sent an empty box, not once by thrice.