Mate 20 Pro display bleeding issue reported by users; Huawei promises free-of-cost replacement

Huawei will be replacing faulty Huawei Mate 20 Pro units in Finland for no extra cost.

  • Published: November 5, 2018 1:25 PM IST

Image: Huawei Forum

Huawei’s latest premium flagship Mate 20 Pro is reportedly facing display bleeding issue. Some users have complained about a green tint over the screen, which appears in low-light or over dark wallpapers and theme.

Users of Huawei Mate 20 Pro reported about the light bleeding issue on Huawei’s community forum in the UK. The green tint as per images shared on online forums is quite noticeable around the display edges. While it is not clear what is causing the issue, speculations over the web suggest that it could either be an issue with LG’s OLED panel or has something to do with display glue that keeps the panel together. Also, it is not something that Huawei can fix over an update.

Huawei’s UK Community Forum Manager acknowledged users complaints on the same forum but with a statement that Huawei denied to accept as company’s official stand, reports GSMArena. The community manager noted, “The Mate 20 Pro uses an industry-leading flexible OLED screen featuring special design curved edges for an enhanced visual experience and holding comfort. This may lead to slight discolouration when viewed from different angles. In extremely dim lighting conditions, when the screen brightness is too low, or when using dark wallpapers, these differences can be exaggerated. If the colour cast affects your normal use, take your phone to an authorised Customer service Centre for assistance.”

Huawei says that Community Forum Manager’s statement is not official, but in the meantime, Finnish website SoumiMobili has reported that Huawei will be replacing faulty Huawei Mate 20 Pro units in Finland for no extra cost.

Watch Video: Huawei P20 Pro Review

According to the report, Huawei has promised a free-of-charge replacement in Finland as their Director of Marketing and Communications, Elina Takala was quoted as saying, “We are investigating for a long time why a small part of phones have been green in some countries. In Finland, consumers get a new phone without charge if they have a faulty display.”

  • Published Date: November 5, 2018 1:25 PM IST