comscore Microsoft admits contractors listen to Skype, Cortana chats
News

Microsoft admits contractors listen to Skype, Cortana chats

The tech giant, however, did not disclose whether it will disband the practice. According to Motherboard, Microsoft's human review contractors are paid between $12 and $14 an hour for the job, and transcribe up to 200 audio clips every hour.

  • Published: August 16, 2019 5:26 PM IST
MS Build Cortana Alexa demo main

Microsoft has admitted that third-party contractors listen to your voice conversations on Skype and virtual assistant Cortana. The revelation came after Motherboard found contractors were listening to audio from both Skype and Cortana, including sensitive and personal conversations of Microsoft customers. Also Read - Microsoft Surface Book 2 and Surface Pro 6 updates causing CPU throttling and WiFi issues

Also Read - Jio partners with Microsoft for Azure cloud solutions

“We realized, based on questions raised recently, that we could do a better job specifying that humans sometimes review this content,” a Microsoft spokesperson told Motherboard on Wednesday. “We’ve updated our privacy statement and product FAQs to add greater clarity and will continue to examine further opportunities to improve.” Also Read - Microsoft Office 365 web-based e-mail is leaking out IP addresses in e-mails

The updated privacy statement says human review is used to help build, train and improve the accuracy of its Artificial Intelligence (AI) systems. “Our processing of personal data for these purposes includes both automated and manual (human) methods,” read Microsoft’s privacy policy. “We manually review short snippets of a small sampling of voice data. We have taken steps to de-identify to improve our speech services, such as recognition and translation.”

The Skype Translator’s new FAQ read: “This may include transcription of audio recordings by Microsoft employees and vendors, subject to procedures designed to protect users’ privacy, including taking steps to de-identify data, requiring non-disclosure agreements with vendors and their employees, and requiring that vendors meet the high privacy standards set out in European law and elsewhere”.

The tech giant, however, did not disclose whether it will disband the practice. According to Motherboard, Microsoft’s human review contractors are paid between $12 and $14 an hour for the job, and transcribe up to 200 audio clips every hour.

After Google, Apple and Amazon, Facebook has become the latest tech giant who was paying third-party contractors to transcribe and listen to your conversations on its Messenger app. Apple, Google and Amazon recently suspended human review of user audio recordings after reports said the companies used third-party contractors to listen users’ voice recordings.

While Apple suspended the program that let its virtual assistant Siri listen to users’ recordings for “quality control”, Google stopped listening and transcribing Google Assistant recordings in Europe.

This story is published unedited from IANS feed

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel.
  • Published Date: August 16, 2019 5:26 PM IST



new arrivals in india

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

14,999

Oppo F17
Oppo F17

17,990

Samsung Galaxy M51
Samsung Galaxy M51

24,999

Poco M2
Poco M2

10,999

Oppo F17 Pro
Oppo F17 Pro

22,990

Realme 7 Pro
Realme 7 Pro

19,999

Realme 7
Realme 7

14,999

Xiaomi Redmi 9A
Xiaomi Redmi 9A

6,799

Vivo Y20
Vivo Y20

12,990

Xiaomi Redmi 9
Xiaomi Redmi 9

8,999

Nokia 5.3
Nokia 5.3

13,999

Motorola Moto G9
Motorola Moto G9

11,499

Realme C15
Realme C15

9,999

Realme C12
Realme C12

8,999

Samsung Galaxy Note 20
Samsung Galaxy Note 20

77,999

Xiaomi Redmi 9 Prime
Xiaomi Redmi 9 Prime

9,999

Oppo Reno4 Pro
Oppo Reno4 Pro

34,990

Samsung Galaxy M01 Core
Samsung Galaxy M01 Core

5,499

Realme 6i
Realme 6i

12,999

Asus Rog Phone 3
Asus Rog Phone 3

49,999

OnePlus Nord
OnePlus Nord

24,999

Infinix Smart 4 Plus
Infinix Smart 4 Plus

7,999

Xiaomi Redmi Note 9
Xiaomi Redmi Note 9

11,999

Samsung Galaxy M01s
Samsung Galaxy M01s

9,999

Vivo X50 Pro 5G
Vivo X50 Pro 5G

49,990

Vivo X50 5G
Vivo X50 5G

34,990

Realme C11
Realme C11

7,499

Poco M2 Pro
Poco M2 Pro

13,999

Realme X3
Realme X3

24,999

Realme X3 SuperZoom
Realme X3 SuperZoom

27,999

Tecno Spark Power 2
Tecno Spark Power 2

9,999

Oppo A12
Oppo A12

9,990

Oppo A52
Oppo A52

16,990

Samsung Galaxy A21s
Samsung Galaxy A21s

15,999

Oppo Find X2
Oppo Find X2

64,990

Motorola One Fusion Plus
Motorola One Fusion Plus

17,499

Samsung Galaxy A31
Samsung Galaxy A31

20,999

Samsung Galaxy M01
Samsung Galaxy M01

8,999

Samsung Galaxy M11
Samsung Galaxy M11

10,999

Infinix Hot 9 Pro
Infinix Hot 9 Pro

9,999

LG Velvet
LG Velvet

Price Not Available

Xiaomi Mi Note 10 Lite
Xiaomi Mi Note 10 Lite

Price Not Available

Apple iPhone SE 2020
Apple iPhone SE 2020

42,500

Honor 30 Pro
Honor 30 Pro

Price Not Available

Honor 30
Honor 30

Price Not Available

OnePlus 8
OnePlus 8

44,999

OnePlus 8 Pro
OnePlus 8 Pro

54,999

Xiaomi Redmi Note 9 Pro
Xiaomi Redmi Note 9 Pro

13,999

Motorola Moto E4
Motorola Moto E4

8,999

Samsung Galaxy On Max
Samsung Galaxy On Max

9,775

nubia N2
nubia N2

15,999

Karbonn K9 Kavach 4G
Karbonn K9 Kavach 4G

5,290

Motorola Moto C Plus
Motorola Moto C Plus

6,999

Best Sellers