Microsoft is discontinuing support for Facebook Chat and Google Chat in Outlook.com. In an email, the company has started to notify users that in the next couple of weeks, both the aforementioned chat services won t work in the email client Outlook.com. Also Read - Google Workspace now available for everyone, including free Google account ownersAlso Read - How to recall emails in Gmail and Outlook
As for dropping the Google Chat support, the company says that it has reached the decision because of Google s decision to discontinue the chat protocol used by the Google Talk. Earlier this month, Google started notifying users that it is ditching the Google Talk platform and Hangouts will be superseding it. Unlike Google Talk, Hangouts doesn t support XMPP, the open-sourced protocol that is required for integration with other services. Also Read - Gmail with Google Chat, Rooms now available for free accounts: Here's how to activate
“We understand that this may disappoint some of our customers, but we hope that you’ll try Skype for Outlook.com chat, and voice, video calling, so you can take advantage of the more robust ways to keep in touch with friends and family,” the e-mail message from the Outlook.com team said.
The company hasn t offered an explanation for the removal of support for Facebook Chat, but as a spokesperson told ZDNet, Microsoft believes that most of its customers use Skype for chatting. So perhaps, the company is putting all its focus on Skype.