Moto Z2 Force’s most unique feature is its shatterproof display that can survive multiple drops as opposed to conventional displays that will shatter within a few drops. Motorola calls it a ShatterShield display, and it is made by using a five-layer protection system with the display and the touch panel protected by an additional interior and exterior protection. Also Read - Top gaming smartphones for Battlegrounds Mobile India under Rs 20,000 in July 2021Also Read - Mi 12 Ultra to be a massive upgrade, can pack 200MP camera, Snapdragon 895 SoC
However, it now seems that the exterior layer acting as shield for the main display is peeling off on some models. According to Slashgear, the shatterproof screen on the Moto Z2 Force is peeling off for some users, and they are being charged by the company for a replacement while the device is still in warranty. Also Read - Moto G60S, G50 5G and Edge 20 Lite coming soon: More Motorola midrange phones for 2021?
The report states that this is not the first time that Moto Z2 Force has been found to be having a display issue. Shortly after its launch, the Moto Z2 Force’s shatterproof display was found to be more scratch prone and the Lenovo-owned company said that the unique material used on top of the display is meant to be shatterproof but not scratch proof since it uses plastic material. However, Motorola did offer free replacement to those who complained about the scratched outer layer.
The new problem seems to be graver since the display layer itself is peeling off from the device. Moto Z2 Force owners claim that they haven’t done anything that could lead to such a result. The ShatterShield coating is said to be peeling off like a thin sheet of plastic wrap.
In response to the report, Motorola initially charged its customers for repair or replacement despite the fact that the smartphone is not even a year old device. While it should be covered under warranty, Motorola seems to have charged users first, and then changed its tune by offering the service or replacement for free at a later stage.
Motorola has not offered an official statement yet on the cause for the shatterproof screen peeling off from the display. Motorola is running Valentine’s Day promo where it is offering Amazon Alexa Moto Mod worth $149 for free with every purchase of Moto Z2 Force. However, this report might hold potential buyers from purchasing the device unless the company has some official response to the issue.