In another case of what might make you lose faith in e-commerce sites, a 26-year-old software engineer from Mumbai ordered an Apple iPhone 8 only to receive a detergent bar wrapped in a box, after having paid the full amount of Rs 55,000. Also Read - Flipkart Big Saving Days sale from Aug 6 to Aug 10: Details hereAlso Read - Micromax Airfunk 1, Airfunk 1 Pro starting at Rs 1,299 launched in India
Tabrej Mehaboob Nagrali, a resident of Panvel in Maharashtra, filed a cheating case against popular e-tailer Flipkart after he received the detergent bar instead of a new iPhone 8 on January 22. “Nagrali approached us with a complaint yesterday, and an offence of cheating was registered against Flipkart,” Avinash Shingte, senior police inspector at the Byculla police station, is quoted as saying in a PTI report. Also Read - OnePlus Nord CE 5G new update brings optimisations for overheating, cameras improvements
A Flipkart spokesperson told BGR India, Flipkart observes a zero-tolerance policy on all incidents that impact customer trust. It is of utmost importance to us to ensure the best possible online shopping experience for our customers. We are currently investigating this particular incident and will resolve the matter at the earliest.”
This is not the only case in the history of wrong deliveries by e-commerce giants. In a similar instance from 2016, Flipkart delivered a Samsung Galaxy Note 4 hopeful a bar of soap instead of the premium phone.
Last year, OnePlus 5 customers complained of receiving soap bars instead of the device from Amazon India. The soap bars were reportedly delivered with the bill for the phone. Some OnePlus 5 hopefuls even received the Micromax Bharat 2 phone, which is an entry-level phone priced at Rs 3,500, instead of the flagship smartphone that costs over Rs 30,000.
In such a situation a compensation from the online portal is the evident expectation. However, as an online buyer, it is always advisable to thoroughly check reviews of not just the product, but also the seller. Usually these portals show you the seller ratings, past records, and consumer reviews which can give you the idea about the track record. Some sellers are listed under categories such as recommended or assured, while others are labeled as new sellers. Before making online purchases, it is a good practice to run this check, lest you end up paying a whopping Rs 55,000 for a bar of soap.