A Mumbai-based journalist was recently assaulted and abused by a female co-passenger while taking an Uber Pool ride in the city at Lower Parel. The journalist shared her experience via Twitter and has also filed an FIR against the assaulter. However, she claims that not a lot of cooperation has come from Uber.
The victim identified as Ushnota Paul, stated through a series of tweets that the female co-passenger was hostile right from the beginning of the ride, and was upset about the fact that she was paying more but still being dropped last. Upon defending the driver, the woman started yelling at Paul and started racially abusing her.
Paul stated in Tweet “I tried to click her picture and she immediately snatched it away from me and threatened to break it. I know she would’ve so I didn’t try clicking anymore. Before she got down from the cab, she physically attacked me, grabbed me by my hair, tore off clumps of hair, scratched my face,”
I have a copy of the original FIR and I will not back down. Think twice before taking Uber. I am shaken and terrified with the whole experience right now. I. AM. DONE. pic.twitter.com/G9WMuhbyWc
— Ushnota Paul (@journojuno) June 25, 2018
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However, a spokesperson from Uber told BGR India, “What’s been described today is deeply upsetting and is completely against our community guidelines. The co-rider in question cannot access the app. We’ve reached out to law enforcement authorities to offer any information that could be helpful in their proceedings. We stand ready to support their investigation into this incident,” The company has also tweeted at Ushnota claiming to have done the same.