Niantic responds to server crashes, gameplay issues in Pokémon GO Fest 2017

Niantic accepted the technical issues in their servers butt blamed network providers at the same time.

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The popular smartphone game, Pokémon GO completed a year this month. To celebrate its one-year anniversary, Pokémon GO creator Niantic conducted the biggest public event in Chicago few days back. The Pokémon GO Fest 2017 in Chicago garnered around 20,000 trainers but sadly many were left disappointed and angry as they couldn’t play the game at all. There were technical glitches in Niantic’s servers, something not new, leaving many Pokémon GO trainers without a Pokémon to catch or face battles.

The Pokémon GO Fest 2017 witnessed the presence of Niantic CEO John Hanke himself who used this opportunity to interact personally with different players. The server problems however led to players booing and shouting against the failure to play Pokémon GO. Niantic in a blog post has responded to the unfortunate incident saying that “technical issues with our game software caused client crashes and interfered with gameplay for some users.” It however clarified that the the team made a server configuration change and the crashes were fixed “for many but not all users”. Niantic also had other areas to blame for the gameplay crashes.

“A more protracted problem was caused by oversaturation of the mobile data networks of some network providers. This caused many attendees to be unable to access Pokémon GO or other internet services,” the blog post read. Contrary to this statement, Verizon told Business Insider that people could access other apps like YouTube and faced issues with only Pokémon GO. While the root cause of the problem may not be clear till now, Niantic is trying to compensate for what went wrong at the event. ALSO READ: Pokémon GO anti-cheat solution has an innovative way of dealing with players exploiting the game

To start with, Niantic announced that it will refund tickets to the attendees and reward $100 in PokéCoins. Additionally, all attendees were also promised a Legendary Pokémon in their accounts. Despite the drawbacks, Niantic also shared some achievements from its Pokémon GO Fest 2017.

All the trainers in Chicago participated in over 69,000 Raid Battles and managed to capture more than 7.7 million Pokémon. Out of the 7.7 million Pokémon, trainers could also catch 440,000 Legendary Pokémon. Niantic will be holding more Pokémon GO events later this year in Yokohoma, Japan and in Europe. It hopes to not repeat the same mistakes it did in Chicago. ALSO READ: Pokémon GO crosses 750 million downloads; new in-game events announced

  • Published Date: July 26, 2017 12:20 PM IST