Ola will invest $20 million (over Rs 130 crore) by March 2016 on various initiatives to ensure passenger safety. The Bengaluru-based company has already introduced a new number masking feature on its app that does not disclose the customer’s mobile number to drivers. Also Read - Ola to offer free oxygen concentrators to the needyAlso Read - Ola India set to launch first electric scooter in 2021
“All driver-partners on the Ola platform are verified and licensed by the local authorities. They have to necessarily undergo the mandatory training at the time of on-boarding and subsequent feedback driven training from time to time,” Ola Chief Operating Officer Pranay Jivrajka said. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines
The new feature, too, comes as part of Ola’s commitment to allocate $20 million for safety initiatives over this year, he added. While the number masking feature will reduce the risk of any untoward experience for passengers, driver-partners can save on their calling costs.
Ola will be able to closely monitor driver behavior and conversations, resulting in a superior experience for users, he said. Apart from number masking, Ola platform offers features like live GPS tracking, sharing of ride details, feedback and reporting during the ride as well as an in-app SOS button to ensure passenger safety.
“As a technology platform, we are committed to bringing scalable and sustainable programs to ensure that user safety and security is always above everything else,” Jivrajka said.