comscore OnePlus 5 new bug disables 911 emergency calling, reboots the device instead
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OnePlus 5 new bug disables 911 emergency calling, reboots the device instead

The bug could potentially put to risk the lives of OnePlus 5 users.

oneplus 5 gray back

Adding to the misfortunes, developers have discovered a brand new bug in the recently launched OnePlus 5 which could potentially put to risk users’ lives. The flaw, reported on Reddit’s Android forum, is related to the 911 emergency services. Users are reporting that the handset reboots when a 911 call is made to the emergency service. Also Read - OnePlus Community Sale offers listed: Discounts on OnePlus 9, earbuds and more

Also Read - OnePlus could soon come under Oppo's shelter, suggests new leaked document

911 is national helpline number in the US and connects users to emergency services such as ambulance, fire control, law enforcement, etc. However, upon dialing the emergency number, OnePlus 5 devices failed to connect and rebooted. One of the users, Nick Morelli, who tested out the feature posted a video of his experience in calling the 911 number. In the short video, as soon as Morelli dials the number, even before the call is connected, the OnePlus 5 restarts on its own. Also Read - OnePlus Nord N200 to get just one Android OS update but 3 years of maintenance patches

The same issue has been witnessed while dialling 999, which is the emergency number in the UK. Users speculate that the issue might be related to the phone’s GPS feature and that it is blocking any emergency line that uses the GPS system to provide location data to the operator. ALSO READ: OnePlus 3, OnePlus 3T bug allowed hackers access via malicious chargers

Meanwhile, OnePlus told Gizmodo that it was working with customers individually to resolve the issue. We have contacted the customer and are currently looking into the issue, a One Plus spokesperson said. We ask anyone experiencing a similar situation to contact us at support@oneplus.net.” However, there is no clarity on what is exactly causing such a glitch to occur.

While it may not be everyday that a user would call up emergency services, but in genuine cases of such a requirement, the OnePlus 5 glitch could potentially lead to dire consequences. It must also be noted that in India, emergency number 112 is yet to be officially rolled out. But in other countries, such numbers are active and serve as the first thing distressed users dial in emergency situations. BGR India has reached out to OnePlus for more details on the issue. RELATED: OnePlus 5 Battery Review: Surprisingly efficient for a flagship phone

This is not the first time the newly launched OnePlus 5 would have come under the scanner for flaws. In one of the first instances, OnePlus users discovered a certain jelly effect while scrolling on the display of the smartphone which, some argued, was due to the inverted placement of the display. In another instance, users faced problem while recording audio with the OnePlus 5. The handset recorded audio in stereo when held in landscape mode, but when it is held in portrait mode, then the stereo recording is reversed.

UPDATE: OnePlus has issued a statement in response to the issue: “We have been in touch with the customer and have tested a software update that has resolved the issue. We will be rolling out the software update shortly.”

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: July 19, 2017 10:35 AM IST
  • Updated Date: July 20, 2017 2:38 PM IST


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