OnePlus, which recently started selling its flagship handset in India, has denied allegations that it was selling refurbished smartphones. In a blog post on company s forum, a representative assured users that it had investigated on each of the seven complaints it had received, and found that in neither of the cases, the company should be blamed for the tampering with the product. We have of course never sold a used or refurbished phone labeled as new (or otherwise). But, there was still some sort of an issue here – one we took very seriously. So, we immediately contacted the 7 users in question and launched our own investigation, he wrote. The company believes that the phone may have been tampered after leaving its warehouses, and it s now investigating with its logistics partner to find the bottleneck. Also Read - OnePlus Nord 2 Indian variant catches fire after battery explodes, company respondsAlso Read - OnePlus Nord CE 5G new update brings optimisations for overheating, cameras improvements
Last week a few customers started to complain that they had received the handsets with dust and scratches on the phone s body. In all of the cases, it was found that the company s factory seal had been broken while in the transit. One user also complained to face technical issues with the phone. Out of over 500,000 devices, a handful perhaps slipped by quality control and were sent out with minor imperfections, but they were in no way used or refurbished. the representative said. We are currently working closely with the factory to ensure that every single phone continues to be shipped in absolute-perfect condition, but we hope that our findings here put to rest the rumors that we are somehow attempting to pass off used phones as new , he added. Also Read - OnePlus aims to sell 25 million Nord phones by 2023, big plans ahead
Another user in a separate forum-post published an image asking whether the glass protection material used on the top of the OnePlus One handset is Gorilla Glass 3, as his handset had TPK mentioned on it. To which the company says that it does use the Gorilla Glass 3 protection, but since it doesn t buy the glass and touch panels separately, and TPK supplies it to them that explains their branding. The company has strangely not mentioned whether it intends to replace those damaged handsets. As mentioned above, OnePlus made its debut in the Indian market last week by launching the flagship One. The smartphone is priced at Rs 21,999, and is on sale exclusively via Amazon India. As for specifications, it features a 5.5-inch 1080p display, 2.5GHz Snapdragon 801 quad-core processor, 3GB of RAM, and 64GB internal storage. Also included are 13-megapixel rear camera, 5-megapixel front-facing camera, and a 3,100mAh battery. On the software front, the smartphone runs on the CyanogenMod ROM CM11s with several customized features.
The company however has had to deal with a difficult scenario with Cyanogen inking a deal with Micromax to exclusively license its software to the forthcoming YU series of smartphones. In other words, the move essentially takes the rights from OnePlus to sell CyanogenMod-powered handsets in India. The company has however assured buyers of its commitment and also revealed plans to release its own customized Android build in February next year. While Cyanogen has come out and reiterated its commitment to OnePlus One users in India, there are still some grey areas.