OnePlus has disabled credit card payments on its website after customers reported credit card fraud on Monday. The Chinese smartphone maker says it is still investigating and looking for alternative payment options but will only support payments via PayPal for now.
OnePlus is now well known for offering quality smartphones at price significantly lower than that of premium smartphone brands like Samsung and Apple. The Chinese smartphone maker cuts a lot of its own cost by removing middlemen and selling devices online through its own website. Those shopping on OnePlus’ website believe that the website is secure and consumers can safely share their private details like card number and home address.
However, some customers who shopped on the company’s official site between October and December 2017, started reporting credit card fraud on Monday. These customers claimed they received notifications of fraudulent transactions on their credit card. The issue was widely discussed on Reddit and an informal poll suggested that only around 25 percent of shoppers were affected by this issue.
OnePlus confirmed that it is investigating the issue and it does not store credit card data on its servers. It even confirmed that all transactions are carried out via PCI-DSS-compliant payment processing partner.
“At OnePlus, we take information privacy extremely seriously. Over the weekend, members of the OnePlus community reported cases of unknown credit card transactions occurring on their credit cards post purchase from oneplus.net. We immediately began to investigate as a matter of urgency, and will keep you updated,” Mingyu from OnePlus wrote in a forum post.
However, the company has now temporarily disabled credit card payments and Mingyu added that “This is a serious issue and we are investigating around the clock.” If you have carried out transactions on OnePlus’ website then it is advisable to keep an eye on your payment history and statements.