comscore OnePlus promises a list of things including improvements in camera and customer service
News

OnePlus promises a list of things including improvements in camera and customer service

OnePlus said that Android P update is coming "later this year" for OnePlus 5 and 5T as part of the promises.

  • Published: July 7, 2018 10:41 AM IST
OnePlus Open Ear Forum updates 805px

Image credit: OnePlus


OnePlus has posted a new list of promises to its fans on its official forums. This list is part of its key actions update where the company details what actions it has taken to improve its products and services after conducting three Open Ears Forums across the globe. For the people who don’t know and may not have been following OnePlus, Open Ears Forums is a new platform started by the company where it meets with select fans to discuss their feedback about its products including any and all problems that may need fixing. It is a physical meet up Carl Pei and other top members of the company where the company can discuss issues face-to-face. Also Read - OnePlus phones in future will continue to run OxygenOS despite merger with Oppo: Report

Also Read - OnePlus Nord CE gets first software update: What’s new, how to download

The list also serves as the progress that the company has made with regards to specific issues noted during these Open Ears Forum meetups. The list focuses on three things, the Camera on the OnePlus devices, customer service, and OxygenOS. This list comes days before the company is set to host its first OnePlus Ear Forums meeting in India where the company is likely to gather more feedback about its devices including its latest flagship, the OnePlus 6 as it is the first meetup after the launch. Let’s dive into all three components separately Also Read - OnePlus - Oppo integration: What this partnership means for smartphone users?

OnePlus Camera

The company conducted its camera-focused meetup at Humburg in Germany where it noted all the feedback and expectations of camera enthusiasts to optimize the experience on OnePlus devices. As part of the feedback, the company has fixed compatibility issues with most third-party camera-based apps in its OnePlus 5 and 5T. The company promised that it will bring the compatibility fixes to OnePlus 3 and 3T in the next official update. The company also added the feature where the camera would remember user-defined HDR settings when the app is opened again in OxygenOS 5.1.0 update for OnePlus 5 and 5T.

Watch: OnePlus 6 Red First Look

OnePlus is also working on fixing the oil painting effect on its devices and it recently launched the optimized version of its camera for OnePlus 5 and 5T. The company is planning to launch the second version soon and will launch in the official update after the optimizations are stable. The company is still working on optimizing the editing experience in the Gallery collections and it is hoping that there’ll be a fix in the next few months . OnePlus also promised that it is working on an improved panorama experience and it is planning to launch the fix by the end of the year.

OnePlus Customer Service

The company hosted its second meetup in Stockholm, Sweden to focus on its customer service. The company claims that it has been working hard over past two months to deliver on the promises that the company made during the meetup. According to the forum post, the company has worked on introducing very simple animation walkthrough video to make its users better understand how its remote session works along with a number of video guides. It will add the warranty and security terms to its remote sessions soon .

OnePlus customer support team has spent a significant amount of time to improve the response of its agents including their skill, and knowledge. It has also launched its new self-service and repair cost page so that users can check the prices of its spare parts. It has also worked with its community team to improve the search filters while fixing the search result mismatch bug . The company has worked with its partners to reduce the turn-around time for its repairs by 50 percent in North America and about 30 percent in Europe. It is also working with its partners to give a less technical report to the customers so that they can better understand what was done during the repairs.

It is also working on a diagnostics tool that the company launched during the Open Ears Forum meetup back in 2017. The tool is under testing and will be soon available for its customers.

OxygenOS and Android P update for OnePlus

The company held its OxygenOS-focused Open Ears Forum meetup in San Francisco and as part of the meetup, the company recently announced its Software Maintenance Schedule . As part of the announcement, the company committed to providing two years of regular software updates to its devices and about one year additional worth of Android Security patches update. The company also launched Android 8.1 Oreo update for OnePlus 5 and 5T earlier this year while hinting at Android P update later this year.

It is working on bringing the Ring, Vibrate, and Silent mode in the Alert Slider to OnePlus 5 and 5T. The company has already launched it for the OnePlus 6. OnePlus has also added accent color customization to OnePlus 5 and 5T in the latest Open Beta update and it will release the feature for OnePlus 3, 3T, and 6 after the feature is stable. The company has also added full support for Camera2 API to all its devices and it is working on fixing comparability issues in future updates.

OnePlus has also added support to migrate application data with the help of OnePlus Switch. It is also working on adding a new feature that allows users to call out for different user group based on specific SIMs.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: July 7, 2018 10:41 AM IST


You Might be Interested

OnePlus 3

27999

Buy Now
Android Marshmallow 6.1 (OxygenOS)
Qualcomm Snapdragon 820 quad-core processor
16 MP with f/2.0, PDAF, OIS, EIS
OnePlus 3T

29999

Buy Now
Android 6.0 Marshmallow with Oxygen OS
Qualcomm Snapdragon 821 Quad-Core 2.35GHz Processor
16 MP with f/2.0 Aperture, EIS, PDAF
OnePlus 5

32999

Buy Now
Android 7.1.1 Nougat with Oxygen OS 4.5.0
Qualcomm Snapdragon 835 Octa-Core 2.45GHz Processor
dual camera 16 MP + 20 MP with Dual LED Flash
OnePlus 5T

32999

Android 7.1.1 Nougat with OxygenOS 4.7.0
Qualcomm Snapdragon 835 Octa-Core 2.45GHz Processor
16 MP + 20 MP with f/1.7 Aperture, Dual LED Flash
OnePlus 6

34999

Android 8.1 Oreo with OxygenOS
Qualcomm Snapdragon 845 octa-core SoC
16MP + 20MP

new arrivals in india

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

13,999

Oppo F17
Oppo F17

16,990

Samsung Galaxy M51
Samsung Galaxy M51

22,999

Poco M2
Poco M2

10,999

Oppo F17 Pro
Oppo F17 Pro

22,990

Realme 7 Pro
Realme 7 Pro

19,999

Realme 7
Realme 7

14,999

Best Sellers