OnePlus says not affected by Magento bug after users report credit card issues

This issue doesn’t seem to be widespread, and only a certain section of users have been affected.

  • Updated: January 15, 2018 10:54 PM IST

Update: In an update to the problem, Mingyu from OnePlus has posted the following statement on the OnePlus forum:

At OnePlus, we take information privacy extremely seriously. Over the weekend, members of the OnePlus community reported cases of unknown credit card transactions occurring on their credit cards post purchase from We immediately began to investigate as a matter of urgency, and will keep you updated. This FAQ document will be updated to address questions raised.

OnePlus has confirmed that it does not store credit card info on its website and all transactions are carried out via PCI-DSS-compliant payment processing partner. The Chinese smartphone maker says it is looking into individual reports of credit card issue and adds that ‘save card for future’ is a secured with token mechanism. It confirms that OnePlus website is not affected by Magento bug and will offer more updates on its investigation at a later stage.

The reason behind purchasing something off a company’s official website is the trust factor. You trust the company to have a secure website, where you can safely share your private details like card number and home address. It seems that scenario has gone wrong for some OnePlus users who shopped on the company’s official website.

Some OnePlus users who shopped on the company’s official website between October and December 2017 are reporting credit card fraud. These users have claimed to have received notifications of fraudulent credit card activity. While OnePlus has yet to issue an official statement, users have taken to the company’s forums and Reddit to discuss this issue.

The issue doesn’t seem to be widespread, and only a certain section of users seem to have been affected. An informal poll on the OnePlus forum shows just over 25 percent buyers being affected by this issue. A OnePlus staff member has responded on this forum post saying that he has highlighted this issue to the company’s customer service team, and says that “they will look into it ASAP”.

It is impossible to ascertain how big an issue this is and how many users have been affected. Nonetheless, credit card fraud is a serious issue and it can put a person’s private data at serious risk.

In the meantime, OnePlus’ executives have gone on record in multiple occasions to hint at future plans. In the coming weeks OnePlus 3 and OnePlus 3T users will be getting the face unlock feature. This Apple iPhone X-inspired feature was introduced with the flagship OnePlus 5T smartphone.

OnePlus CEO Pete Lau recently was quoted as saying that the OnePlus 6 would be unveiled sometime towards the end of second quarter, and it will be powered by Qualcomm’s latest Snapdragon 845 SoC. This all but puts to rest rumors about OnePlus breaking its tradition and launching a smartphone in March.

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  • Published Date: January 15, 2018 11:56 AM IST
  • Updated Date: January 15, 2018 10:54 PM IST