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Panic buttons in mobile phones should be linked to a 24x7 emergency helpline: One Touch Response

One Touch Response believes that this addition to the panic button on mobile phones will improve safety for all, expecially women.

  • Updated: May 23, 2016 7:11 PM IST
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To ensure safety of women in threatening situations, panic buttons installed on mobile phones should be integrated with a 24×7 emergency helpline, supported by quick response teams either by the local authorities or a service provider, domestic on-demand safety service provider One Touch Response said on Monday. “The panic button in mobile handsets, supported with a helpline and a strong on-ground response team can revolutionise the safety mindset of all, and particularly of women in our country,” said Arvind Khanna, founder, One Touch Response (OTR), in a statement.

Last month, the department of telecommunications (DoT) issued a circular notifying all mobile phone handset manufacturers to install a panic button and global positioning system (GPS) in all handsets by January 2017 and January 2018, respectively. In terms of modalities, the DoT has notified that all feature phones should have the facility of panic button configured to the numeric key 5 or 9 and all smartphones will have the panic button configured to three times short pressing of the on-off button.

“The DoT notification gives us an impetus to collaborate with mobile phone companies by integrating our services and technologies towards addressing this pressing and urgent requirement,” Khanna said. According to the company, with OTR’s open Application Program Interface (API), mobile phone companies can integrate the service directly in the phones, bringing an assured quick response to customers who are in situations that are threatening their personal safety and security.

ALSO READ: Panic button a must for all mobile phones from 2017 onwards to ensure women’s safety

While smartphones can integrate the OTR app, feature phones can also take advantage of the OTR solution by integrating its SOS service with the SMS system, the company added. One Touch Response provides ‘First Response’ and ‘Immediate Assistance’ services to its customers whenever they are faced with any real life situation involving personal safety or situations where they require assistance.

  • Published Date: May 23, 2016 7:00 PM IST
  • Updated Date: May 23, 2016 7:11 PM IST