In an effort to improve passenger experience, Indian Railways will provide status updates to its passengers over WhatsApp. In collaboration with MakeMyTrip, passengers will gain access to details such as train timing, and stations, by sending their request via WhatsApp. Also Read - Here's how WhatsApp users can create Messenger RoomsAlso Read - WhatsApp university endangered with Search the Web: Here’s how it stops fake news
To avail the service, simply add the number 7349389104 as a contact on your phone, and send the train number as a WhatsApp message to this number. Once the message is delivered, the details should arrive typically within 10 minutes. Also Read - How to download and install Raksha Bandhan WhatsApp stickers easily
This is a step forward by the Indian Railways, since WhatsApp is one of the most used apps on both Android and iOS making it a very viable medium. Users will not have to download a dedicated app for the sole purpose of tracking trains, something that most travellers have been doing until now.
Besides this, WhatsApp messages are data efficient and work even when the network is not at its strongest. This method eliminates the need for using other data heavy apps or webpages that often have trouble on slower data connections.
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Indian Railways has been proactively making efforts to improve the user experience of its service this year. It even revamped its website earlier this year with a new look and feel. It assured users that they will have an easier time booking tickets with this new interface. The new website even provides a probability of the confirmation of the tickets that are in the waitlist. It has deployed a new algorithm that is using its data from the past 13-years, to predict the ticket confirmation odds in terms of percentage.