Following over two days of service outage, the Paytm app for iOS has been updated and rolled back to the App Store. Since December 20, iOS users of the app complained about issues that would neither show their account balance nor be able to make any transactions. As promised by the company, the app is now back following a critical bug fix. In a post on Medium, the company acknowledged that the iOS users of the service were facing glitches and assured the users that their wallet balance will be safe and reflect as soon as the app is updated. Also Read - Book LPG cylinder via Paytm and get discount up to Rs 2,700: How to grab the dealAlso Read - Best online gaming platforms to play multiple games: Paytm First Games, PlayerzPot and more
When asked what exactly led to the outage, the company first attributed the technical glitch to the surge in user traffic post demonetization. Yesterday, the Paytm app disappeared from the Apple App Store and the company was prompt to issue a notice saying there was a bug which led to the inconvenience. Deepak Abbot, SVP Paytm, posted a tweet asking users to update the app. Also Read - Internet down: Zomato, Paytm, Disney+ Hotstar, Amazon, Myntra, many other global services suffered massive outage
Deepak Abbot (@deepakabbot) December 22, 2016
If you are an iOS user, you are recommended to update the Paytm app to its latest version 5.8.2. Post the update, the older balance of the wallet should reflect properly and one should also be able to do transactions as before. ALSO READ: Paytm faces service outage, blames increase in traffic for the issue
Interestingly, the App Store no longer shows the Paytm Seller app which is the e-wallet service s second app for marketplace sellers. The app allows users to become a merchant and sell or buy products online. Although the app can work as a standalone virtual place for selling and buying, if someone wants to accept payments through Paytm, they need to also install the main Paytm app. Until now there has been no notification on whether the disappearing of the second app is because of the restoration process underway for the main app. However, both the apps are available on the Google Play Store and are working fine. BGR India has reached out to Paytm for comment.