comscore Paytm app disappears from Apple App Store; company to soon roll out an update
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Paytm app disappears from Apple App Store; company to soon roll out an update

Users have been facing service issues since yesterday, but a bug on the iOS app has resulted in the app disappearing from Apple's App Store.

Paytm-iTunes

In wake of demonetization, Paytm witnessed huge traffic, with downloads growing by 200 percent within 24 hours of the government announcement. However, since yesterday, users have been reporting issues with the app. The company has acknowledged the issue, and has attributed it to the sudden surge in traffic. Now a new bug has been discovered on the Paytm iOS app, which has made the app disappear from Apple’s App Store. Also Read - Internet down: Zomato, Paytm, Disney+ Hotstar, Amazon, Myntra, many other global services suffered massive outage

Also Read - Zomato IPO: How to invest via bank, Zerodha, and Paytm Money

Paytm has again acknowledged the bug on the iOS app, and has assured that an updated version will soon be rolled out. Today we found a bug in our iOS app where certain app users were not able to pay thereby hanging their app. Soon the system logged them out preventing them from further accessing their account. We are sending an app update to Apple immediately and requesting them to approve the same as soon as possible. Once live, we request our users to update their iOS app, the company explained. At the same time, Paytm has also assured that this bug is only limited to iOS users, and the services are working fine on web and the Android platform. At the time of writing, the Paytm app is not available the App Store. BGR India has reached out to Paytm for more details on the roll-out of the updated app. Also Read - How to book COVID-19 vaccine slot via Paytm App, get Covaxin and Covishield shots with these simple steps

 

For over 12 hours, the Paytm app have not been working for a lot of customers, as well as merchants. Users complained about pop-up messages for Service unavailable . The notification further asked users to share the screenshot of the error message with Paytm. As a result of the technical glitch, users also complained that their Paytm wallet balance was being shown as zero. However, Paytm has assured worried customers that their money was safe and secure with them and as soon as the fix is issued, the old balance will be reflected in the accounts. ALSO READ: Paytm faces service outage, blames increase in traffic for the issue

 

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  • Published Date: December 21, 2016 5:31 PM IST
  • Updated Date: December 21, 2016 5:32 PM IST



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