An online system for the redressal of grievances of serving and retired railway employees would be operational by June 24, an official statement said on Tuesday. The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claims, compassionate appointments and improvement in staff quarters, said the railway ministry statement. The system, being developed by the IT department of the railway ministry, would be called “Nivaran” and come into operation by June 24. Also Read - Safer Internet Day 2021: Here's how you can ensure your online securityAlso Read - Mobile internet services suspended on Delhi borders till February 2
Under the system, a railway personnel will be able to submit his grievances online and can also track the progress in resolution or disposal of the grievances. The move, that follows a directive from Railway Minister Suresh Prabhu, will benefit around 27 lakh railway employees – 13.26 lakh of them serving and around 13.79 lakh retired personnel.
Prabhu has also directed the railway administration to create a provision or mechanism in this system for “appeal” against a particular decision of an authority. He has accorded top priority to the project and would personally review and monitor the functioning of the system.
The monitoring and review will also be done at Railway Board level, at zonal level and at divisional level also.