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'Read the user manual': Samsung's response to Galaxy Note 5's Penghazi scandal

#Penghazi Apparently #thenextbigthing is a persnickety stylus.

samsung galaxy note 5 s pen

Samsung has courted a rather unpleasant controversy with its new clickable S Pen on the Galaxy Note 5. If inserted backwards into the bottom slot, the S Pen gets jammed inside and breaks the mechanism that detects whether the S Pen is removed or not. Once this flaw surfaced online, it went viral in hours and netizens have even coined the name ‘Penghazi’ for it. Samsung broke its silence on this design flaw by responding in the simplest manner possible – read the user manual.

In response to BBC’squery, Samsung says, “We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.”

Apparently, Samsung was already aware of this design flaw and the user manual clearly advised users not to insert the S Pen backwards to prevent damage. This precautionary note had not been printed on the Galaxy Note 4 manual as such caution was not required on the predecessor, since its S Pen design ensured it couldn’t be inserted from the wrong end.

The probability of inserting the S Pen backwards unconsciously cannot be ruled out. With this statement Samsung makes it look like it has no plans to address this issue, but only expects people not to do this.

It was aware of the flaw but has consciously chose not to correct it before the launch, and instead put a small disclaimer in the manual. While the disclaimer is appreciated, this is clearly a design flaw.

Users are obviously miffed with this flaw, and are tweeting their disappointment:

 

 

 


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Samsung Galaxy Note 5

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Android 5.1.1 Lollipop
Exynos 7422 64-bit octa-core processor
16 MP, 5312 x 2988 pixels, optical image stabilization, autofocus, LED flash
  • Published Date: August 26, 2015 1:04 PM IST