comscore Reliance Jio launch marred with shortage of SIM cards, long queues outside stores, unresponsive customer care
News

Reliance Jio launch marred with shortage of SIM cards, long queues outside stores, unresponsive customer care

After creating a frenzy across the country for its launch, and heavily discounted tariff plans, Reliance Jio seems to be struggling to keep up with its promises. Customers have been asked to wait for one month to avail their Jio SIM cards.

reliance-jio-twitter

Last week, RIL Chairman Mukesh Ambani finally launched Reliance Jio and also revealed its tempting tariff plans. At the launch, Reliance Jio acted Santa by showering the public with exciting offers, free voice calls for a lifetime and massively discounted data plans. Naturally, since its release, Jio has sent the country into a frenzy, but the company doesn’t seem to be able to handle all the hype it has created. The Jio services went live yesterday for everyone, but buyers are already complaining about shortage of SIM cards, long queues outside stores and endless activation time. Also Read - Airtel Rs 79 plan vs JioPhone Rs 75 prepaid plan compared: Which offers better value?

Also Read - Reliance JioFiber plans with free Voot Select subscription: Check plans, price, and other benefits

Not surprisingly, since the launch yesterday, almost everyone seems to be rushing to their nearest Reliance stores to get their hands on a SIM card first. Consequently, Reliance Digital stores have been choked with long queues of eager customers outside, and this rush has led to shortage in SIMs, which has of course upset many users. BGR India spoke to Gurudutt Biswal, a 24-year-old PR executive, who was one of the eager customers at the Reliance Digital store yesterday, and was part of the Jio delirium. Biswal, who had visited the Reliance Digital Store at the Ambience Mall, Gurgaon, told us about his experience saying, To begin with, the experience was not good at all. He said, he went to the particular store in Ambience Mall because it was the largest and he anticipated the rush. Also Read - JioFiber broadband plans with free Netflix subscription: Check plans, price, data benefits, more

Although there were less than 30 people at the store when I went there at around 2:00PM in the afternoon, the store had already run out of Jio SIM cards. And what s surprising is that the employees at the store were unaware of the procedure and plans launched with Reliance Jio, Biswal stated. Right now, they are only clearing backlogs of people who had registered with them earlier for SIM cards, however, there were many people at the store who were complaining to them about their SIM cards not been activated since more than 10 days. Also read: Reliance Jio MNP: How to port from your existing telecom operator without changing your number

We also called up the Reliance Digital store in Ambience Mall, Vasant Kunj to enquire about the Jio SIM card, and were told that the SIMs will be available only after a month, for which we will have to register with the store right now. This issue is not only restricted to this particular store, and a similar issue is being faced by eager customers across the country.

Not surprisingly, social media has been going bonkers complaining of how they were left disappointed after their visit to a Reliance Digital store. Twitter is full of raging users complaining about long queues, stores not having enough SIM cards, customer care numbers not working, and there are those who have been waiting for over a week now to get their Jio SIMs activated. Following are some tweets that give you a fair idea on what the entire situation is with Jio.

 

 

 

 

 

 

 

 

People were outraged for having queued up for so long for nothing.

 

 

When demand outstrips supply, it invariably gives rise to black marketing, and it is little wonder that the ‘free’ SIM cards are being sold for anywhere between Rs 200 to Rs 2,000.

 

 

 

Image credit: Amir Mirza, Twitter

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: September 6, 2016 1:20 PM IST
  • Updated Date: September 6, 2016 2:13 PM IST



new arrivals in india

Tecno Pova 2
Tecno Pova 2

10,999

Infinix Smart 5A
Infinix Smart 5A

6,499

Micromax In 2b
Micromax In 2b

8,999

Vivo Y72 5G
Vivo Y72 5G

20,990

Tecno Camon 17
Tecno Camon 17

12,999

Tecno Camon 17 Pro
Tecno Camon 17 Pro

16,999

Realme C11 2021
Realme C11 2021

6,999

Oppo Reno6 Pro 5G
Oppo Reno6 Pro 5G

39,990

Oppo Reno6 5G
Oppo Reno6 5G

29,990

Samsung Galaxy M21 2021
Samsung Galaxy M21 2021

12,499

OnePlus Nord 2
OnePlus Nord 2

27,999

Poco F3 GT
Poco F3 GT

27,999

Samsung Galaxy A22 5G
Samsung Galaxy A22 5G

19,999

Xiaomi Redmi Note 10T 5G
Xiaomi Redmi Note 10T 5G

13,999

Samsung Galaxy F22
Samsung Galaxy F22

12,499

Xiaomi Mi 11 Lite
Xiaomi Mi 11 Lite

21,999

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Best Sellers