comscore Samsung allows users to keep Gear VR headset on return of faulty Galaxy S8, Galaxy S8+

Samsung allows users to keep Gear VR headset on return of faulty Galaxy S8, Galaxy S8+

Samsung Gear VR was given to Galaxy S8 consumers for free on pre-orders of the flagships.

Samsung Galaxy S8-hands-on-3

Samsung s flagships, the Galaxy S8 and the Galaxy S8+ continue to be in the news. Post their release, the smartphones have been caught in reports about complaints made by consumers. Amongst the issues raised by Galaxy S8 users, the most prominent was that of a red tint appearing on the display of the smartphone. Earlier, Samsung said that the issue could be fixed within the device, which failed and led to the company rolling out a patch. Even so, the red tint issue appears to remain after installing the update. Also Read - Samsung Galaxy S20 Fan Edition render leaks, could replace Galaxy S10 Lite

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As reported by PhoneArena, a Galaxy S8 user said that the red tint issue on his smartphone did not get fixed even after installing the update. This user then called Samsung saying that he wishes to return the Galaxy S8 and asked for a full refund. Samsung agreed to issue a full refund on the return of the Galaxy S8 and also allowed the user to keep the Gear VR headset which was given for free on pre-orders of the flagship. Samsung assured that the user would receive the full refund on the Galaxy S8 and it would not be affected with the Gear VR headset. This new return policy for the Galaxy S8 is said to have been enforced today.

Samsung Galaxy S8 users in South Korea had started complaining about the reddish tint issue last month. Even after adjusting the color display settings on their devices, the reddish tint remained. Industry experts suggested that Samsung s usage of deep red OLEDs led to the color imbalance on the display of the Galaxy S8. Samsung said that this issue could be adjusted on the smartphone itself and even suggested a replacement if the problem persisted. Samsung, however, rolled out a security patch for the Galaxy S8 to fix this issue permanently. But if the above report is to be believed, then Samsung has still not been successful in fixing the problem. ALSO READ: Samsung Galaxy S8+ Review: It s glorious, but with some caveats

Although Samsung may not have perfected its craft with the Galaxy S8 flagships, the company appears to be firm with responses. Samsung has been quick in issuing updates which it did for a Wi-Fi app crash Galaxy S8 users were facing. Samsung even went on to release the security patch for the reddish tint to users in India when the smartphones haven t been released as yet. Samsung s efforts appear to make the company seem careful enough to prevent any Galaxy Note 7-like debacle. ALSO READ: Random reboot, shattering displays, red-tint and more: 5 hiccups Samsung Galaxy S8 faced since launch

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  • Published Date: May 3, 2017 6:12 PM IST

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