Samsung is making an all-out effort to get past the battery issues that its recently launched Galaxy Note 7 phablet is suffering from. After numerous incidents of the phablet catching fire and exploding, Samsung has halted production of its flagship phablet and has also offered to replace faulty units. In India, the company is also making up for the delay in sale by giving away free Galaxy Gear VR to appease customers. But what made these Galaxy Note 7 a ticking time bomb in the first place? Only Samsung can answer that, and it finally has. Also Read - Best battery smartphones under Rs 15,000: Redmi Note 10T, Realme Narzo 30 and moreAlso Read - Upcoming phone launches to expect in August 2021: Redmi 10, iQOO 8, Realme GT, Samsung Galaxy A52s, more
Based on our investigation, we learned that there was an issue with the battery cell. An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, said Samsung in the FAQs document on its UK website. This essentially means two sections of the battery that aren t supposed to come in contact, came in contact with each other. The batteries come with separators that ensure anode and cathode — through which current flows — don’t come in contact. Apparently, this wasn t done properly during the manufacturing process. One of the speculations is that separators may have malfunctioned causing these anodes and cathodes to come into contact, hence incidents of catching fire or explosion while charging the Galaxy Note 7. Also Read - Top 5G smartphones under Rs 20,000 in August 2021: Samsung A22 5G, Redmi Note 10T, etc
Samsung hasn t elaborated on what precisely went wrong during the manufacturing process, who s to be blamed, or what measures it is taking to avoid a repetition on its upcoming smartphones. In order to meet market demands, we are working with multiple suppliers. Unfortunately, we will not be able to confirm this as we work with several suppliers. We are currently working with all of them to protect our customers safety first and foremost, Samsung further said.
Some consolation Samsung has to offer is that not all its devices are affected by the manufacturing error, and only the Galaxy Note 7 has to grapple with the problem. Samsung has already halted the sales of the Galaxy Note 7 across the world. Samsung has officially acknowledged that there have been more than two dozen incidents reported — 35 to be precise. South Korea accounted for 17 cases, the US reported 17 cases and there was one case from Taiwan. These are official numbers as of September 1. ALSO READ: After Galaxy Note 7 battery fiasco, Samsung India is offering free Gear VR to those who pre-booked
Even as Samsung is replacing the faulty Galaxy Note 7 units, a few airlines have banned passengers from carrying the flagship phablet onboard their aircrafts. Recently, a man visiting Australia claimed his Galaxy Note 7 smartphone exploded in his hotel room, causing A$1800 damage to the room. The man claims that Samsung agreed to cover for the damages. There have been more similar incidents. RELATED: Samsung Galaxy Note 7 is the new hoverboard, here’s why