comscore Samsung Galaxy Note 7: Here’s everything you should know about the battery fiasco
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Samsung Galaxy Note 7: Here’s everything you should know about the battery fiasco

By now, you may have heard about the Galaxy Note 7 overheating and exploding battery. Here’s a look at the entire controversy surrounding the battery fiasco.

samsung-galaxy-note-7-getty-image

After the super success of the Galaxy S7 and Galaxy S7 edge, the Galaxy Note 7 was expected to be the worthy successor to last year s Galaxy Note 5 phablet. However, Samsung is having a tough time with the Galaxy Note 7, which has been plagued with battery issues. With more than 30 issues being reported about overheating and exploding batteries from across the globe, the chances of Galaxy Note 7 s commercial success now looks doubtful. Samsung has already acknowledged the problem with the battery and is now urging users to stop using the smartphone. Also Read - Samsung reveals Galaxy Z Fold 3, Galaxy Z Flip 3 features officially, S Pen support confirmed

Also Read - Amazon Prime Day sale deals revealed: Discount on OnePlus Nord CE, Mi 11X, Samsung Galaxy M42

In some way, the Galaxy Note 7 s battery debacle does remind us of Nokia s BL-5C fiasco that took place back in 2007. Back then, Nokia had been using the same battery in more than 50 phone models, right from the basic ones to feature and smartphones. The scale was massive with as many as 46 million devices at threat of explosion, globally. However, things are different with the Galaxy Note 7 as the company has just started shipping the phablet. In fact, due to the issue, Samsung has delayed selling the Galaxy Note 7’s sale in India. Here s everything that you need to know about the Galaxy Note 7 battery issue. Also Read - Galaxy A22 replaces M42 5G to become the cheapest 5G Samsung phone in India

What s the issue with Galaxy Note 7 exploding battery?

As soon as the Galaxy Note 7 started shipping in some countries such as the US and Japan, reports started emerging, claiming that the phablet caught fire and exploded while charging. Samsung has equipped a 3,500mAh battery with fast charging and wireless fast charging on the phablet. These batteries are manufactured suppliers — ATL and Samsung s own affiliate SDI. After investigation, Samsung has acknowledged the issue in SDI made batteries. While it did not elaborate the exact issue, the problem seems to be in the manufacturing process. An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, Samsung said. There are two separators for anode and cathode to ensure they don t come into contact. However, malfunctioning of the one of the separators could be one reason for incidents of catching fire or explosion while charging. ALSO READ: Samsung explains why Galaxy Note 7 batteries are exploding

How is Samsung trying to tackle the issue?

Samsung has urged customers to stop using the Galaxy Note 7 and return them to avoid further damage. The company is also going through inspection process with its suppliers to identify the devices with faulty batteries. That s not all; Samsung has also stopped the sales of Galaxy Note 7 and will be replacing with the safe ones. However, that hasn’t stopped Galaxy Note 7 units from catching fire and exploding as we hear about new incidents almost on a daily basis. In the US, the government agencies have advised users to power off the Galaxy Note 7 and not use them. Samsung is also urging users to exchange the Galaxy Note 7 with other Samsung smartphones. In Australia, Samsung hopes to have the replacement units ready by later this month and have new batch of fixed units on sale by end of the month. In India, Samsung has delayed the sale of the Galaxy Note 7, which was supposed to start from November 2. In France, the company is reportedly planning to send an OTA update to kill the affected units. Samsung has so far shipped 2.5 million units of the Galaxy Note 7. ALSO READ: Samsung Galaxy Note 7 is the new hoverboard, here s why

How to check if your Galaxy Note 7 is safe?

When buying the Galaxy Note 7, you can check the label on the retail box packaging. The new phones without the faulty batteries will come with clear identification on the box with a small black square and blue letter S. You can find this besides the barcode label with the white sticker.

What about the Galaxy Note 7 being prohibited in flights?

As the Galaxy Note 7 has high tendency to catch fire, which also risks the aircraft, US-based airline safety regulator Federal Aviation Administration (FAA) has urged passengers to not carry the phablet onboard. India s aviation regulator, DGCA, has also prohibited users from turning on or charging the phablet in the aircraft. The notice comes despite the fact that it has not officially gone on sale in India, yet. Also, the phablet is not allowed to be kept in the check-in baggage. Other international airlines such as Singapore Airlines, Pakistan International Airlines, Virgin and Quantas among are also notifying passengers about the same. ALSO READ: What Samsung could learn from Nokia s BL-5C battery recall for Galaxy Note 7 s exploding batteries

What about India?

The issue with the Galaxy Note 7 took place when Samsung had just started taking pre-orders. It was supposed to go on sale in India last week, but due to the battery fiasco, Samsung is not selling the phone yet. However, Samsung will compensate by offering customer with free Gear VR headset, which is otherwise priced at Rs 7,290. The company will also be offering Oculus content voucher worth $50 (approximately Rs 3,350), when the phablet starts shipping. ALSO READ: After Galaxy Note 7 battery fiasco, Samsung India is offering free Gear VR to those who pre-booked

What s next for Samsung?

Even with the new batch of devices with new battery, Samsung is likely to have tough time convincing users to buy the phablet. The whole fiasco is also likely to hit Samsung s sales projections, which may also have a huge financial impact. However, the bigger task for Samsung seems to be how it can limit the damage that has already dented the brand image. Will customers still be willing to buy the Galaxy Note 7 that comes with new battery is something remains to be seen.

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  • Published Date: September 12, 2016 12:40 PM IST
  • Updated Date: September 12, 2016 12:44 PM IST



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