Earlier today, Samsung finally acknowledged that the Galaxy Note 7 is plagued with battery issues and it has subsequently halted the sales of its flagship phablet. The company also announced that it would be replacing all units that were purchased regardless of the date, which could take about two weeks. This has also affected the sale of the Galaxy Note 7, which was supposed to commence today. “We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers,” a Samsung India spokesperson said.
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“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue,” the spokesperson said. “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of the Galaxy Note7 in India,” he added. Also Read - Samsung Galaxy Z Fold Tab to launch early next year with dual-hinge design
Earlier today, BGR India reported about the delays in Galaxy Note 7’s sales. We learnt about the delay from customers who had pre-booked the phablet, and were then sent messages from the company about the units getting delayed. The same was also confirmed by multiple Samsung retail stores in Delhi and Mumbai, who said that they have not received units yet. Also Read - Samsung Galaxy M42 5G India launch on April 28: Specs, Amazon availability, expected price
Samsung has been conducting quality control tests after various reports of the phablet’s battery exploding while charging. This has resulted in the device catching fire, and in the process potentially endangering the users’ lives. Multiple incidents about the Galaxy Note 7 catching fire have been reported in South Korea. Users have also been reporting about random crashes — especially the Exynos variant — that renders the phablet unusable. Not even a factory rest or wiping the device’s cache clean seems to helps. Further issues being reported include the Galaxy Note 7’s display with Gorilla Glass 5 protection scratching despite what Corning claims. What’s embarrassing is the Galaxy Note 7 was bested by last year’s Apple iPhone 6s in real-world app speed tests.
These issues couldn’t have come at a worse time for Samsung, especially when Apple will be unveiling the iPhone 7 and iPhone 7 Plus in less than a week. It would be interesting to see how soon Samsung is able to resolve the issues, and get the Galaxy Note 7 back on the store shelves.
Samsung Galaxy Note 7 specifications
Samsung has launched the Galaxy Note 7 in India for Rs 59,900. It flaunts a 5.7-inch QHD Super AMOLED dual-edged curved display protected by Corning Gorilla Glass 5, and is powered by an Exynos 8890 64-bit octa-core processor paired with 4GB RAM.
It also features 64GB onboard storage, microSD card slot, 12-megapixel rear camera with dual pixels technology, 5-megapixel selfie camera, and a 3,500mAh battery. It also boasts IP68 certification, a fingerprint scanner embedded into a home button, an iris scanner for extra security, and a vastly improved S Pen stylus.