The fire is too much for Samsung to bear. After halting global sales of its Galaxy Note 7 smartphones, the South Korea-based manufacturer is now distributing fireproof boxes for safer recalls of its explosion-prone devices. The company is trying to ensure that the returned phones are in secure packages so that consumers as well as the phone are safe during shipping. FedEx, UPS and the US Postal Service have said that the Note 7 phones will not be allowed on their planes and there will be tight restrictions on when their trucks will be allowed to carry the phones. Also Read - Samsung Galaxy S22 could get 50MP main rear camera sensor, not 108MPAlso Read - Samsung Galaxy A22 5G India launch nearing as support page goes live
There are as many as 2.5 million Samsung Note 7 phones out there in the market and retrieving each one of the fire-prone units is no doubt a complicated task. When the reports about battery explosions started surfacing back in August, Samsung offered replacements which were claimed to be safe . However, soon it was reported that even the so-called safe phones were catching fire, leaving consumers in a limbo. Less than two months of launch, Samsung officially announced a permanent halt to the production of its Galaxy Note 7 smartphones. The company is now sending the fireproof boxes along with protective gloves to customers returning the potentially explosive phones. Samsung s attempts at damage control appear futile especially after replacement models too went up in smoke, adding to the company s woes. Also Read - Samsung Galaxy Chromebook Go powered by Intel Jasper Lake Celeron processor revealed
Samsung in a statement said it was sending the fireproof return kit to customers who bought the Galaxy Note 7 phone on its website. However, as noted by XDA Developers, the return kit includes a fireproof box with a warning that reads forbidden for transport by aircraft and blue gloves to handle the device. The return kit has a thermally insulated outer box that has ceramic fiber paper lining has two smaller boxes within it and a static shielding bag. The packaging also inspired mirth.
The US Department of Transportation guidelines prohibit air shipments for any lithium battery products recalled for safety reasons. Stricter rules also govern ground transportation of returned phones. According to a report on CNN Money, FedEx spokeswoman Rae Lyn Rushing said that FedEx Ground will accept new or used devices but only from mobile phone retail locations and only in packaging that meet strict regulatory guidelines. Rushing further added that the company will under no condition accept any phones from individual customers or through retail outlets, including drop boxes to ensure safety. ALSO READ: Even Samsung does not know what s wrong with the Galaxy Note 7
The return kit distributed by Samsung comes with a static shielding bag for the phone, which is then placed into a small box. That package then goes into a slightly bigger box, and ultimately a shipping box, before it’s returned. The outermost box is lined with ceramic fiber paper designed to handle and contain extreme heat. While Samsung is taking every possible step at damage control, social media is at its humorous best about the new twist in the recall scandal.
“Samsung fireproof boxes? Have they been tested?” wrote Twitter user @powermax_news, a sales and service group that works on products from Samsung rival Apple. Another user @Nataddda wrote, “The ultimate prank is when you open a box inside a box inside a box to find…a bag.”
In a letter sent with the return kit, Samsung says, We want to make your device exchange as easy and convenient as possible. It further explained, A device containing a lithium ion battery subject to a recall must be shipped in accordance with government regulations, and these special boxes are required by government regulations. ALSO READ: Samsung should ditch Note brand to get over Galaxy Note 7 fiasco: Experts
Users who are still in possession of the Samsung Galaxy Note 7 are being advised to stop using the device and asked not to recharge it. One could contact the company or their mobile carrier at which the device was purchased for more details on exchange or return process.
In what is seen as the biggest recall process in history of smartphones by any manufacturer, experts in South Korea are of the belief that the only way Samsung will be able to rebuild its brand image and work on removing the stigma attached to the Galaxy Note brand is by ditching the Note brand all together. Amidst the global recalls of its high-end Note 7, the rumor mill is abuzz with the company s next flagship, called the Samsung Galaxy S8, which is expected to come with dual-camera setup, akin to Apple s newest iPhone 7 Plus. Latest renders hint at a stunning new design which is speculated to give the home button a skip. It would be interesting to see if Samsung s new Galaxy S8 is able to make consumers overcome the battery blunders with the Galaxy Note 7.
Image credit: XDA Developers/ YouTube