comscore Samsung starts replacing Galaxy Note 7 units in South Korea
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Samsung starts replacing Galaxy Note 7 units in South Korea

The exploding battery issue led to Samsung urging users to get their Galaxy Note 7 units replaced. Now, Samsung has started replacing defect units in South Korea.

  • Updated: September 19, 2016 4:05 PM IST
samsung-galaxy-note-7-getty-image

Samsung has begun delivering ‘safe’ Galaxy Note 7 units in South Korea. Samsung Galaxy Note 7 users who had returned their old devices will receive a new smartphone of the same model and color unless they opt for a refund. In South Korea, the exchange is taking place 17 days after the company announced the recall. Samsung will start replacing defect phablet units in other countries in the coming days. Samsung started selling Galaxy Note 7 smartphones in Canada and Singapore last week. Also Read - Amazon Prime Day sale deals revealed: Discount on OnePlus Nord CE, Mi 11X, Samsung Galaxy M42

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The exchange program began today (Monday) and is being carried out without problems, a spokesperson of the company, headquartered in Seoul, told EFE News. The new Galaxy Note 7 has a green battery indicator that separates it from the earlier version. Of the 2.5 million Galaxy Note 7 sold worldwide since its launch on August 19, around 400,000 were sold in South Korea and one million in the US. Samsung recalled the Galaxy Note 7 on September 2 after admitting that in 35 cases the devices had caught fire while they were being charged owing to faulty batteries. A fortnight later, on September 16, the US Consumer Product Safety Commission ordered Samsung to recall the devices due to a risk they could overheat or explode.

Adding to Samsung s woes over Galaxy Note 7, a man from Florida has sued the South Korean company after a Galaxy Note 7 device exploded in his pocket while at work in Palm Beach Gardens. Jonathan Strobel suffered severe and deep second-degree burns on his right thigh and thumb when the phone exploded. The lawsuit has asked for $15,000 in compensatory damages from Samsung. Strobel later received an email from the company, requesting him to surrender Note 7.

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  • Published Date: September 19, 2016 4:00 PM IST
  • Updated Date: September 19, 2016 4:05 PM IST



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