Samsung has been drawing flak over the Galaxy Note 7 battery fiasco. The Galaxy Note 7 has put Samsung in a rough edge after several incidents of the device exploding and catching fire. Samsung has now announced that it will launch media advertisements to apologise for the “discomfort and concern” caused due to the ongoing global recall of its Galaxy Note 7 smartphones, Yonhap news agency reported. The South Korean smartphone maker said it will soon run an advertisement in major media outlets to offer an apology for causing discomfort and concern to its customers due to faulty batteries in some Note 7 smartphones. Also Read - Best battery smartphones under Rs 15,000: Redmi Note 10T, Realme Narzo 30 and moreAlso Read - Upcoming phone launches to expect in August 2021: Redmi 10, iQOO 8, Realme GT, Samsung Galaxy A52s, more
Samsung had announced an unprecedented global recall of its Galaxy Note 7 on September 2 after several units of the smartphone caught fire while being charged, and promised to offer new replacements to all of the buyers. We apologize for causing discomfort and concern to our customers. All Samsung employees will do our best to resolve problems, Samsung plans to say in its upcoming ad, according to company officials. Samsung also said it will forcibly limit the Galaxy Note 7 battery to be charged to only 60 percent of its capacity by using its so-called over-the-air (OTA) update technology to further prevent possible mishaps.
With the OTA update, users of the Galaxy Note 7 will be prevented from fully charging their devices. The measure is meant to prevent battery overheating and enhance consumer safety, said the officials. In a separate measure to promote the replacement programme, Samsung said it will consider paying a communication expense subsidy to customers choosing to exchange their Note 7 devices instead of demanding a refund.