Software crash disrupts traveler check-ins at airports across the world

Amadeus Altea crashing has made it impossible for passengers to check-in for flights at major airports worldwide.

  • Updated: September 28, 2017 7:57 PM IST

Travelers across the globe are facing major delays after check-in computer systems crashed at major airports around the world. Air passengers have reported the problem at airports in London’s Heathrow and Gatwick airports, Paris, Amsterdam, Johannesburg, Singapore, Washington DC, Zurich and Melbourne, to name a few.

As per reports, travelers are unable to check-in for their flights at the airport. The same problem is being faced by those trying to check-in online. It is learned that airports across the globe use a common software called the Amadeus Altea. The software is installed on check-in systems at over 100 airports worldwide. The software is developed and managed by Amadeus, a travel technology firm headquartered in Spain.

According to 9News, the software is failing to register passengers on the check-in list due to “network issue that is causing disruption”. The outage reportedly kicked in around 10:30 AM today. While some airports reported of the system going back up and running, others reported of ‘intermittent’ services. “Technical teams are working on the problem, services are gradually being restored,” Amadeus said in a statement it released shortly after the outage began. ALSO READ: Bill Gates ditches Windows Phone for an Android smartphone with ‘lot of Microsoft software’

The software crash has caused chaos everywhere it is affecting, and because Amadeus Altea is used widely at major airports many passengers are said to be affected. Until the issue is resolved, a large number of passengers are expected to miss their trips, suffer business setbacks and find themselves stranded at airports for hours. A lot of travelers have shared their statuses on social media and here’s what the situation looks like.

According to Paloma Salmeron Planells, AirHelp, a fight delay compensation firm says passengers whose flights are delayed because of an IT glitch will not be entitled to any compensation until the situation is observed as an “extraordinary circumstance”, as quoted on Telegraph. It’s important to note that not all airlines are facing problems, with Virgin Australia’s operations reported to be running smoothly. “Virgin Australia operations are unaffected as they use alternative software,” a spokesperson told 9News.

  • Published Date: September 28, 2017 7:52 PM IST
  • Updated Date: September 28, 2017 7:57 PM IST