comscore Some Google Pixel, Pixel XL users complain about phone randomly freezing
News

Some Google Pixel, Pixel XL users complain about phone randomly freezing

This issue causes a Google Pixel phone to freeze randomly, rendering it unusable till few seconds to few minutes, in some cases.

google-pixel-review-bgr-5

Adding to the list of issues that many Google Pixel users have been facing lately, reports now suggest that some Google Pixel and Google Pixel XL users have been complaining of their handset randomly facing a software freeze, which leaves the phone absolutely unusable till it comes back to life, which for some people has lasted from few seconds to few minutes. Also Read - Google Play Store announces blanket ban on Sugar Daddy apps over sexual content

Also Read - Google, Facebook make vaccination mandatory for employees returning to office

Even on the official Pixel User Community forum, there is a long thread of discussion about this issue. One of the first complaints about this issue was written by a user Aris Wright back in early November, who said, My phone keeps freezing and I can’t get it to do anything when it does. No response from any buttons for at least a minute and it will just start working randomly. Also Read - Fake Battlegrounds Mobile India (BGMI) Lite APK links going viral on the internet: How to spot them

Another user Priyal Sule wrote, My Pixel XL 128GB becomes unresponsive randomly. Doesn’t only happen while using a particular app or while doing a particular task. It’s just random. Either I have to wait few minutes until the screen goes to the lockscreen or force a reboot by holding down the power button. Please help guys!!! ALSO READ: Another Google Pixel bug surfaces as some users complain camera is freezing up the phone

While some users found out that this could be caused by a third party app on the devices which does not conform to the Android Nougat OS, and uninstalling some apps actually solved the issue. Some also pointed out at specific apps like Live360 Family Locator, which caused the freezing. However, for some users uninstalling third party apps also did not do the trick.

A user on the thread, Johnymlau, wrote, Hi, I have been having the same issue, it does it every other day or so. It could happen at anytime, not related to a specific app, sometimes it happens whilst the phone in in my pocket and I only find out when people can’t call me. Most of the time, after a few minutes it will start working again, other times I have to hold the power button to reboot. Spoke to Google support, basically suggesting that it’s a 3rd party app issue, so try safe mode or factory reset. Running in safe mode for a couple of days to see if it happens again is impractical. I’ve uninstalled all my non essential apps leaving mainly google apps, but it still does it. I do struggle to see how a 3rd party app can lock the OS solid. I’ve only has the phone a few weeks, so I’m not convinced a factory reset will fix it. I previously had a 6P running 7.11 with the same apps running on it and it never had this problem. So I do think it’s Pixel related. ALSO READ: Google Pixel bug reportedly distorting screenshots sent from an Apple iPhone 7 Plus

Thus, the real cause of the problem has yet to be found. Users are reporting that cleaning the cache, or factory resetting the phone does not help. Unfortunately, this may not be a software issue (which could be solved with an update from Google), but a hardware-related thing.

Ryan Pallett, another Pixel owner participating in the Community discussion said after contacting Google, I have been in touch with Google, and they have looked over this thread. The guy I have spoken to has indicated that some Pixels have a hardware issue, so RMA is the only way to slice this. He has also acknowledged that some have received replacements, but have the same issues and said that although this could happen, the chances are very slim. In short, Google don’t know what is causing our phones to freeze ALSO READ: How to flash Android 7.1.1 Nougat factory images, OTA files on your Pixel or Nexus devices

So, if you are a Pixel user, you might just have to wait a little while to Google officially sends out a word on this issue.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: December 24, 2016 2:15 PM IST
  • Updated Date: December 24, 2016 2:17 PM IST


You Might be Interested

Google Pixel

57000

Buy Now
Android 7.1 Nougat
Snapdragon 821 Quad-Core 2.15GHz Processor
12.3 MP with f2.0 Aperture, LED flash, Phase detection auto-focus, laser auto-focus
Google Pixel XL

67000

Buy Now
Android 7.1 Nougat
2.15GHz Snapdragon 821 Quad-Core Processor
12.3 MP with f2.0 aperture, LED flash, Phase detection auto-focus, laser auto-focus

new arrivals in india

Micromax In 2b
Micromax In 2b

8,999

Vivo Y72 5G
Vivo Y72 5G

20,990

Tecno Camon 17
Tecno Camon 17

12,999

Tecno Camon 17 Pro
Tecno Camon 17 Pro

16,999

Realme C11 2021
Realme C11 2021

6,999

Oppo Reno6 Pro 5G
Oppo Reno6 Pro 5G

39,990

Oppo Reno6 5G
Oppo Reno6 5G

29,990

Samsung Galaxy M21 2021
Samsung Galaxy M21 2021

12,499

OnePlus Nord 2
OnePlus Nord 2

27,999

Poco F3 GT
Poco F3 GT

27,999

Samsung Galaxy A22 5G
Samsung Galaxy A22 5G

19,999

Xiaomi Redmi Note 10T 5G
Xiaomi Redmi Note 10T 5G

13,999

Samsung Galaxy F22
Samsung Galaxy F22

12,499

Xiaomi Mi 11 Lite
Xiaomi Mi 11 Lite

21,999

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Best Sellers