Update (December 14): Amazon has issued an official statement on the subject which says, “As a customer centric company, we take great care in the safe delivery of our customer packages. While we are investigating this incident, we have resolved the issue for the customer and regret the inconvenience caused.”
We have had numerous reports of people receiving useless items in boxes that are supposed to contain costly gadgets and items from e-commerce companies. Most of these have been reported by the common people and the instances have become so numerous and frequent, that it does not even make news anymore. Though recently, Bollywood celebrity Sonakshi Sinha took to Twitter to call out Amazon India because apparently the box sent by Amazon that was supposed to contain a pair of Bose headphone, had only a rusted piece of metal.
Sinha tweeted an image of the opened box from Bose and wrote, “Hey @amazonIN! Look what i got instead of the @bose headphones i ordered! Properly packed and unopened box, looked legit… but only on the outside. Oh and your customer service doesnt even want to help, thats what makes it even worse.” The metal piece appeared to have been boxed and packed inside the packaging from Bose and clearly only the pair of headphones was removed.
Hey @amazonIN! Look what i got instead of the @bose headphones i ordered! Properly packed and unopened box, looked legit… but only on the outside. Oh and your customer service doesnt even want to help, thats what makes it even worse. pic.twitter.com/sA1TwRNwGl
— Sonakshi Sinha (@sonakshisinha) December 11, 2018
This elicited all kinds of reactions from the social media platform, but the one that was most portrayed seemed to be that there is equality in the way Amazon is treating its customers. And not matter if you are a celebrity or a regular Joe, you get the same treatment.
these look very uncomfortable ..how's the battery life ?
— José Covaco (@HoeZaay) December 12, 2018
🙏i thought this happens only to a common being…
— Nitinpradhan (@Nitinpr58755532) December 11, 2018
No partiality with celebrity. Good job @amazonIN 👍
— deadlover (@nj300984) December 11, 2018
ha ha ha fraudsters believe in diversity and equality..celebrity ho yaa koi bhi 🙂 choona lagana hai to lagana hai
— Ankur Sharma (@Anky1980) December 11, 2018
When same thing happen with common people they don't believe ……and start investigating to prove him wrong
— Rajeev Wadhwa (@ContactWadhwa) December 11, 2018
Amazon’s own support handle tweeted back trying to fix the mess that had happened and the text seemed like a standard reply that most people have received.
Uh-oh! This is unacceptable! Apologies for the recent ordering experience and the subsequent correspondence with our support team. Please share your details here: https://t.co/vIE01Lj9nJ, we'll get in touch with you directly. ^JC
— Amazon Help (@AmazonHelp) December 11, 2018
Wonderfull..u hv shown the best example of no partially..u harras customer at the same level even being celebrity..excellent.
— Ashish (@iHeartThoarb) December 12, 2018
This further strengthened the equality vibe from the e-commerce platform.