comscore Swiggy admits price difference between online food, restaurant | BGR India
News

Swiggy admits difference between online food, restaurant rates

Swiggy admits that there is difference online food and restaurant rates. The company also blamed restaurants for the difference in price.

  • Updated: January 23, 2020 11:54 AM IST
Swiggy-App

Swiggy on Tuesday admitted that food rates on its platform may be higher than those being offered by restaurants in certain cases. The food delivery platform confirmed the difference in reply to a tweet. In a tweet, a Bengaluru man claimed that prices of food items in Zomato or Swiggy menu are 25 to 50 percent more than the actual price of the same item at the restaurant. Swiggy said the prices might be different online and offline because of the restaurant’s policies. Also Read - Swiggy Super price hiked for renewals, now starts at Rs 149

“Slowly big discounts are coming down. In fact prices of food items in Zomato or Swiggy menu are 25 to 50 percent more than actual price of the same at restaurant. Delivery charges added. Home made food will always prevail,” tweeted the user. “We understand your concern, and would like to inform you that we’re trying to maintain transparency in our services and that extends to the pricing on the platform,” Swiggy said in reply. Also Read - Amazon all set to take on Swiggy and Zomato in India: Report

“However, the prices might be different online and offline as it is the sole discretion of the restaurant without any added input from our end,” the company added. Also Read - Swiggy now in 500 Indian cities, targets 100 more this year

Watch: Samsung The Wall: Top five highlights

Swiggy admits to price difference

The user further claimed that he has proof and can share the actual price menu.

“Should send some screenshots of your prices and actual menu pictures? Some prices of food items are more than 50 per ceny in some areas of Bangalore. Where is sole discretion of restaurant in this. Don’t try to fool the consumer,” the user replied.

Swiggy further responded: “We’re working hard to make your ordering experience as seamless as your dine-in experience. To that end, we’ve also looked at pricing, however, that remains to be the restaurant’s right & we do not intervene with the same. “You may witness discrepancies in the online and offline pricing which remains to be the sole prerogative of the restaurant. Hope to serve you better in the future,” said Swiggy.

The twitter conversation brought more people into the debate.

“Last I checked, that’s not the way your domain work that way.You collect commission from restaurants for bringing in customers, which is 25 per cent of sales. In some restaurants, there are no or minimum packing charges. But you add packing charges too.. And if you want proof…let know,” tweeted a user named Hemanth.

“Hey Hemanth, we understand your point of view. The taxes and the packing charges being restaurant’s prerogative is passed on without any intervention from our end,” Swiggy replied.

(Written with IANS inputs)

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel.
  • Published Date: January 23, 2020 10:07 AM IST
  • Updated Date: January 23, 2020 11:54 AM IST



new arrivals in india

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

14,999

Oppo F17
Oppo F17

17,990

Samsung Galaxy M51
Samsung Galaxy M51

24,999

Poco M2
Poco M2

10,999

Oppo F17 Pro
Oppo F17 Pro

22,990

Realme 7 Pro
Realme 7 Pro

19,999

Realme 7
Realme 7

14,999

Xiaomi Redmi 9A
Xiaomi Redmi 9A

6,799

Vivo Y20
Vivo Y20

12,990

Xiaomi Redmi 9
Xiaomi Redmi 9

8,999

Nokia 5.3
Nokia 5.3

13,999

Motorola Moto G9
Motorola Moto G9

11,499

Realme C15
Realme C15

9,999

Realme C12
Realme C12

8,999

Samsung Galaxy Note 20
Samsung Galaxy Note 20

77,999

Xiaomi Redmi 9 Prime
Xiaomi Redmi 9 Prime

9,999

Oppo Reno4 Pro
Oppo Reno4 Pro

34,990

Samsung Galaxy M01 Core
Samsung Galaxy M01 Core

5,499

Realme 6i
Realme 6i

12,999

Asus Rog Phone 3
Asus Rog Phone 3

49,999

OnePlus Nord
OnePlus Nord

24,999

Infinix Smart 4 Plus
Infinix Smart 4 Plus

7,999

Xiaomi Redmi Note 9
Xiaomi Redmi Note 9

11,999

Samsung Galaxy M01s
Samsung Galaxy M01s

9,999

Vivo X50 Pro 5G
Vivo X50 Pro 5G

49,990

Vivo X50 5G
Vivo X50 5G

34,990

Realme C11
Realme C11

7,499

Poco M2 Pro
Poco M2 Pro

13,999

Realme X3
Realme X3

24,999

Realme X3 SuperZoom
Realme X3 SuperZoom

27,999

Tecno Spark Power 2
Tecno Spark Power 2

9,999

Oppo A12
Oppo A12

9,990

Oppo A52
Oppo A52

16,990

Samsung Galaxy A21s
Samsung Galaxy A21s

15,999

Oppo Find X2
Oppo Find X2

64,990

Motorola One Fusion Plus
Motorola One Fusion Plus

17,499

Samsung Galaxy A31
Samsung Galaxy A31

20,999

Samsung Galaxy M01
Samsung Galaxy M01

8,999

Samsung Galaxy M11
Samsung Galaxy M11

10,999

Infinix Hot 9 Pro
Infinix Hot 9 Pro

9,999

LG Velvet
LG Velvet

Price Not Available

Xiaomi Mi Note 10 Lite
Xiaomi Mi Note 10 Lite

Price Not Available

Apple iPhone SE 2020
Apple iPhone SE 2020

42,500

Honor 30 Pro
Honor 30 Pro

Price Not Available

Honor 30
Honor 30

Price Not Available

OnePlus 8
OnePlus 8

44,999

OnePlus 8 Pro
OnePlus 8 Pro

54,999

Xiaomi Redmi Note 9 Pro
Xiaomi Redmi Note 9 Pro

13,999

Motorola Moto E4
Motorola Moto E4

8,999

Samsung Galaxy On Max
Samsung Galaxy On Max

9,775

nubia N2
nubia N2

15,999

Karbonn K9 Kavach 4G
Karbonn K9 Kavach 4G

5,290

Motorola Moto C Plus
Motorola Moto C Plus

6,999

Best Sellers