comscore Telcos must inform customers about data usage limits on unlimited broadband plans: TRAI

Telcos must inform customers about data usage limits on unlimited broadband plans: TRAI

TRAI has directed telcos to inform its customers on data usage limits as per their quota and when the speed will gradually decrease. TRAI also said that telcos can decrease the download speed only till 512Kbps, even after the assigned quota expires.

  • Updated: November 1, 2016 11:09 AM IST

Telecom regulator TRAI today directed operators to inform customers about the data usage limits of their broadband plans and the extent to which speed of connection will be reduced in case users breach the ‘fair usage’ or data quota cap. Currently, under the ‘fair usage policy’ if a consumer subscribes to an unlimited broadband plan with, say, over 2MBPS speed and his usage breaches a certain quota say 2GB before the billing cycle is over, the provider can reduce the data speed for the remaining period. Also Read - TRAI chief asks telecom companies, WiFi providers to work together to improve connectivity in India

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The move is aimed at improving transparency and helping customers keep a track of their consumption levels as companies will also have to notify users when their data usage hits 50 percent, 90 percent and 100 percent of the prescribed limit under their chosen plan. TRAI also said that in case of fixed broadband services, operators will have to ensure that download speed for a user does not fall below 512KBPS (as stipulated under Telecom Department norms) under any Fair Usage Plan, even after the assigned data quota expires.

As per today’s directive, broadband operators will have to provide alerts to subscribers through SMS on their registered mobile number/email each time their data usage reaches 50 percent, 90 percent and 100 percent of the said limit under their plan. Telecom service providers should also maintain a portal/ website, so that users can check their usage at any point of time, it said.

TRAI directive said for fixed broadband service users, companies under ‘fair usage policy’ will have to specify data usage limit and the promised speeds, as well as speed of the connection after excess usage. ALSO READ: TRAI may soon release recommendations on free data architecture: RS Sharma

Similarly, for mobile broadband service, operators will have to specify the technology used for providing the data services along-with the usage quota, and the speeds offered after such data limits are breached. This information has to be provided on the telecom operators’ website as well as in advertisements, TRAI said. TRAI directive said that the move was aimed at ensuring transparency in delivery of internet and broadband services. “…(this will) protect interest of consumers of the telecom sector, and facilitate further growth of internet and broadband services in India,” it said. ALSO READ: Telcos will be liable for bill payment, recharge issues on third party apps and websites: TRAI

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  • Published Date: November 1, 2016 11:09 AM IST
  • Updated Date: November 1, 2016 11:09 AM IST

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