The Telecom Regulatory Authority of India (TRAI) on Tuesday told the Supreme Court that the telecom companies should have enforced call drop regulation before challenging it in the court. During the hearing of the call drop compensation matter, the TRAI said, “Telecom companies are only interested in filling its coffers. They are responsible for majority of call drops.” The hearing would continue tomorrow. Also Read - TRAI's new SMS regulations will prevent spam, fraudulent messages: Here's howAlso Read - Starlink satellite broadband service faces challenge in India, Elon Musk led company questioned
Arguing for the regulatory body before the apex court, Attorney General Mukul Rohatgi had earlier on Thursday said there is a cartel of four-five players in a country of a billion, which earn huge revenues and couldn’t be bothered about consumer satisfaction.
He had also said the companies were earning up to 61 percent profit but only investing five percent in infrastructure and were only interested in signing up more subscribers without fixing call drops. Refuting to his accusations, the telephone service providers said that the authorities should not use such harsh language at any forum.
Calling the remarks “misplaced, baseless and rather misleading”, the telecom companies in a statement on Friday said they are ‘surprised and are deeply dismayed’ by the fierce attack on them by the regulator while arguing against a petition filed by carriers against a Delhi High Court ruling upholding TRAI penalties on call drops.
At the heart of the issue is TRAI’s order on October 16, 2015, regulation that mandated the telecom companies to pay Rupee one to the users for each dropped call capped a maximum of three a day, starting January 1, 2016.