Having been tasked by the Department of Telecommunications to implement new digital system for subscriber registration by November 5, Indian telcos have sought 15 more days to properly roll things out.
“.. in order to ensure proper implementation and cause no convenience to the customers, we request that an additional period of 15 days, till November 20, 2018 be granted for implementation of the new digital process,” Rajan S Mathews, director general of COAI (Cellular Operators Association of India) was quoted as saying in a letter to telecom secretary Aruna Sundararajan, by a ToI report.
This comes a week after the central government issued a directive ordering telcos to stop using Aadhaar-based electronic verification for existing mobile subscribers as well as new connections. The order was given to comply with a judgement passed by Supreme Court in September, in which it had made Aadhaar non-essential for getting new mobile connections.
As noted by Telecom Talk, in response to Supreme Court’s ruling, telcos had suggested an alternate method of completing KYC process of customers, which involves embedding live photo of a subscriber and scanned copies of their identity and address proofs in the Customer Acquisition Form.
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It’s for the implementation of this system, that telecom operators have requested additional time until November 20.
“We submit that the implementation of the digital process, including the stabilization of the same, is likely to take some more time considering that the process needs to be implemented across millions of retailers points…You will appreciate that any new process when implemented, is likely to encounter challenges…,” Mathews was quoted as saying by the ToI report.