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This is how Apple decides the repair costs for your damaged iPhone

A leaked document categorizes damages for repairs for the iPhone 6, iPhone 6S, and iPhone 7.

  • Published: September 2, 2017 5:19 PM IST

As expensive as iPhones are, repairing costs for its damages also result in a big amount of money. It’s common knowledge that damages caused to our iPhone, or any smartphone for that matter, fall into categories of under warranty and out of warranty. While damages caused due to the owner’s fault don’t fall under warranty, some damages are fixed by Apple free of charge. But, how does Apple decide which damages are free and which are to be paid for? A 22-page leaked document now shows the rulebook of damages and repair for the expensive iPhones.

The document titled “Visual/Mechanical Inspection Guide” was leaked on Dropbox and first reported by Business Insider. The VMI is dated March 3, 2017 and covers the iPhone 6, iPhone 6S, and the iPhone 7. It’s actually a guide book for Apple’s technicians and authorized service partners on how to check an iPhone for damages and also which repairs are eligible for in-warranty repair, out-of-warranty repair, and those that cannot be fixed.

Under the in-warranty eligibility, these damages will be fixed by the company itself provided the iPhone is within the warranty period. The listed damages in the VMI include debris under display glass or pixel anomaly, and FaceTime camera foam misalignment. A single hairline crack to the front glass without point of impact or additional cracks are also covered under in-warranty. ALSO READ: Apple’s iPhone 6s Smart Battery Case teardown reveals battery capacity, scores poor repairability scale

For damages categorized under out-of-warranty service, liquid spillage on the iPhone, clear evidence of corrosion or internal LCI triggered, any LCD fractures, or camera damage due to laser contact. Single hairline crack and additional cracks also come under this but only with point of impact. More damages include any chips or multiple cracks in glass, damaged audio or Lightning connector, bent enclosure, speaker or microphone grille damage. ALSO READ: Teardown reveals iPhone 6 costs $200 to build: Report

The last category includes “Ineligible for Service” under which damages reported cannot be fixed. This would only take place in extreme cases where there’s a mismatch between the configuration code and the color, size, or model, intentional tampering or damage, disassembled units or missing parts, non-Apple batteries and catastrophic damage.

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  • Published Date: September 2, 2017 5:19 PM IST