comscore TRAI makes it mandatory for telcos to pay Re 1 for call drops from January 1

TRAI makes it mandatory for telcos to pay Re 1 for call drops from January 1

  • Updated: October 16, 2015 5:09 PM IST

Sectoral regulator TRAI on Friday made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016. Also Read - Airtel 5G Mumbai trials show download speeds of 1.2Gbps, upload at 850Mbps

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The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India (TRAI) said in a statement on Friday. TRAI said a telecom operator should send a message through SMS or USSD to the calling customer within four hours of the occurrence of call drop and the details of amount credited in his account. For post paid customers, the details of the credit should be provided in the next bill. Also Read - TRAI's new SMS regulations will prevent spam, fraudulent messages: Here's how

The regulator said it is of the view that the mandated regime would provide relief to the customers from the menace of call drops to some extent and spur service providers to improve quality of service. TRAI said it will keep a close watch on the implementation of the mandate as well as the measures being initiated by service providers to minimize the problem of dropped calls and may undertake a review after six months.

ALSO READ: TRAI to impose up to Rs 2 lakh penalty for poor service and call drop

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  • Published Date: October 16, 2015 2:12 PM IST
  • Updated Date: October 16, 2015 5:09 PM IST

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