Telecom Regulatory Authority of India (TRAI) has warned telecom operators of action in case of service quality violation as it asked all service providers to submit information on congestion levels in their networks. The decision came after complaint from Reliance Jio on alleged refusal of incumbent operators to allow mobile number portability (MNP). The regulator has asked the operators for a clarification on the issue. Also Read - Airtel Rs 79 plan vs JioPhone Rs 75 prepaid plan compared: Which offers better value?Also Read - Reliance JioFiber plans with free Voot Select subscription: Check plans, price, and other benefits
“Today, we have decided to seek information from all telecom service providers (TSPs) as to what is the level of congestion on their PoIs,” Telecom Regulatory Authority of India Chairman R S Sharma told reporters on the sidelines of an event organized by the Tower And Infrastructure Providers Association (Taipa). He further added that TRAI has asked them to furnish the said data from September 15-19, detailing how many calls were attempted and how many of them failed on a daily basis. “That will determine level of congestion at PoIs,” he said.
Mukesh Ambani-led Reliance Jio has accused incumbent players — Bharti Airtel, Vodafone and Idea Cellular — of providing less than the required number of PoIs needed to complete calls, leading to 75-80 percent of calls failing between Reliance Jio and other networks. ALSO READ: Reliance Jio, Bharti Airtel, Vodafone submit call traffic data to TRAI
The existing operators had argued that the new entrant has unleashed a tsunami of “asymmetric” traffic on their networks. According to the current regulations, not more than five calls out of 1,000 can fail at PoIs. “Therefore, we would like TSPs to ensure PoIs don’t drop calls and that quality of service norms on PoIs is maintained,” he said. Sharma said TRAI will give operators “a couple of days” to furnish the data on PoI congestion for the five-day period and then it will “determine what action can be taken”.
He, however, declined to comment specifically on the action being mulled by the regulator. “There is a regulation of TRAI on what should be the quality norms on congestion at the network port and if that regulation is violated, then we will have to take action against the party concerned,” he said.