comscore TRAI to issue warnings to telecom operators over 'excessive' call failures
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TRAI to issue warnings to telecom operators over 'excessive' call failures

TRAI says call failures are far in excess of prescribed limits, and says it will be issuing warnings to telecom operators. Reliance Jio has faced 52 crore calls drops in just 10 days.

  • Updated: September 27, 2016 12:38 PM IST
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As the war between Reliance Jio and other telecom operators has escalated, TRAI said that it will slap a show cause notice on operators for call drops that are exceeding the norm. With Mukesh Ambani-led Reliance Jio accusing incumbent operators of providing fewer points of interconnect than needed for its users to complete calls on rival networks, TRAI Chairman R S Sharma said the regulator has reviewed data and it will issue show cause notices soon. Also Read - Best Airtel prepaid plans under Rs 500: High-speed data, free access to streaming services, and more

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“We have received the data. It shows call failure level is far, far in excess of prescribed limit under Quality of Service rules. Prima Facie this constitutes to non compliance of license condition related to interconnection and QoS norms on congestion levels at points of Interconnection (PoI),” he told. Reliance Jio has claimed that it has been witnessing 75-80 percent call failures over the last few weeks. It had said that over a period of 10 days alone, 52 crore calls failed cumulatively on the networks of the three incumbent operators Airtel, Vodafone India and Idea Cellular. TRAI had asked telecom operators to submit their network congestion details from September 15-19, 2016 to examine their claims.

TRAI, Sharma said, has “decided to issue show cause notice to concerned operators and also issue direction to them to ensure compliance of licensing condition in connection with the PoI issue”. He refused however to name the operators. “Whenever we notice violation, directive and show cause notices will be given to those,” he said. “Unfortunately, customers are worst sufferers in this situation. They have no reason to suffer. It is our job to ensure that this issue is resolved at the earliest.” ALSO READ: Reliance Jio interconnect issue: Airtel s Sunil Mittal meets TRAI chairman R S Sharma

Reliance Jio has alleged over 12 crore calls fail daily between Reliance Jio and the networks of Airtel, Vodafone and Idea. Reliance Jio has said blocking of calls is a breach of licence conditions by the incumbent operators and severely impacts customer interests. Idea Cellular last week said it has agreed to provide 230 percent additional inter-connection capacity to help users of Reliance Jio complete calls, a move Jio termed it as “grossly inadequate” displaying lack of intent to resolve the critical issue.

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  • Published Date: September 27, 2016 12:13 PM IST
  • Updated Date: September 27, 2016 12:38 PM IST



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