In a bid to improve customer experience, telecom regulator TRAI is planning to seek consultation on quality benchmark for voice and data services within a fortnight. According to sources, the regulator’s efforts to address the Quality of Service (QoS) norms is likely to come in the form of a consultation paper that would address both voice and data aspects. Also Read - Airtel 5G Mumbai trials show download speeds of 1.2Gbps, upload at 850MbpsAlso Read - Jio maintains lead in 4G download speed, Vi in upload in May: TRAI
The Telecom Regulatory Authority of India (TRAI) in its frequent call drop test found most operators fail to meet service quality benchmark. At present, the tolerance limit for call drops is two percent which means 98 percent calls made on a network in a quarter should be completed and not get disconnected automatically. Also Read - TRAI's new SMS regulations will prevent spam, fraudulent messages: Here's how
Telecom operators have contested the tests and said they are compliant to benchmark at overall circle level and that TRAI’s test does not give correct picture of their network performance. Though the sources did not disclose further details, TRAI Chairman R S Sharma had earlier said the regulator will look at monitoring network performance at tower level for which a system is in the works.
With regard to data services, TRAI had, earlier this month, launched an application to help consumers check real-time internet speed on their handsets and report the same to the regulator. TRAI will leverage the data collected from subscribers to fix new QoS norms for data services. TRAI, while launching the application, had said telecom operators claim they cannot guarantee minimum speed as ‘Law of Physics’ does not allow them to do so. In 2014, TRAI had issued norms under which it asked the operators to indicate minimum download speed that can be provided to consumers.