Earlier this month, CEO Dick Costolo admitted that Twitter sucked at dealing with trolls and instances of abuse online. The company has today announced new tools that will make it easier for users to report abuse, as well as improve overall safety. Also Read - Explained: Can Twitter get banned in India?Also Read - Twitter vs government: Twitter India loses legal protection for not complying with IT rules on time
The irritant issue of trolls on Twitter has been an impending issue. One tweet against a political big-wig or a celebrity, and fanboys raid your notifications with abuses, slur, threats and potshots. Back in December last year, Twitter made it easier for users to report harassment. Today s announcement essentially makes it easy for users to report behaviors like impersonation, self-harm and the sharing of private or confidential information. Also Read - Twitter friends/followers seeking your unwanted attention could be Unmentioned
These tools are not only available for victims, but also bystanders who can report on the abuse, and/or impersonation. The reporting process will also be streamlined, and the company is also making it more difficult for those who are reported to get back access to their accounts.
In addition to releasing the tools, Twitter also talks about its increased focus on user safety. These investments in tools and people allow us to handle more reports of abuse with greater efficiency, reads the post. So while we review many more reports than ever before, we ve been able to significantly reduce the average response time to a fraction of what it was, and we see this number continuing to drop.
The new abuse tools were released late last night, and will be slowly rolled out to everyone.