Twitter has now rolled out a series of new features to help users connect with businesses offering customer support through accounts on this platform. With the new features, these businesses can clearly display on their profile if their account offers customer services and also information regarding the times those accounts are active. Also Read - RIP Fleets! Twitter officially shuts disappearing tweets featureAlso Read - Twitter Bug Bounty Contest to offer $3500 cash prize for detecting algorithm bias
“The business can now indicate if it offers service via a new Customer Support settings page on the Twitter Dashboard website. Once enabled, the business’s Twitter profile will read that it ‘Provides Support’.” “This option will also turn on the account’s ability to receive Direct Messages from anyone meaning the business will no longer need to request customers to follow them back so they can send a private message,” the report added. When customers visit these customer service accounts, they will also see a new button to start a Direct Message with the business in question.
Facebook had revamped it Pages feature to help online businesses. Facebook announced two new Page sections Services and Shop for emerging markets including in India where 57 percent of people on Facebook are connected to a business. The Services section allows service businesses to showcase a list of their offerings on their Page. The Shop section provides businesses with a new way to prominently display the products they are selling on their Page. It allows people to easily discover, browse and make offers to purchase products through messaging from the businesses they care about.