comscore Uber brings in-app tipping to drivers; introduces 'Driver Injury Protection Insurance'

Uber brings in-app tipping to drivers; introduces 'Driver Injury Protection Insurance'

The move is being looked at as damage control after the controversies surrounding the app since the past 6 months.


Uber has been making wholesale changes to the organization, as well as the app recently. It has perhaps been the worst six-months for the organization, and the ride hailing app maker has gone from one controversy to the other. Ahead of CEO Travis Kalanick resigning, Uber announced a new initiative termed ‘180 Days of Change’ under which it plans to bring a whole lot of changes, and trying to mainly win over the drivers. By different fare increases and newer policies, the new policy will be implemented over a period of 180 days and the changes rolled out for the benefit of all Uber drivers. Also Read - How to book your next Uber ride via WhatsApp

Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines

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To start with, one of the biggest changes Uber is making to the app is allowing in-app tipping. While previously, Uber has staunchly been against the in-app tipping feature, with increasing demand and pressure from rivals like Lyft, which allows the same feature, the company has caved in. Though there is no word on when the feature will be rolled out, Uber says it will be sometime in July. However, it is one of the first new features expected to arrive as a part of the new program. Initially, Uber is focusing on just three cities in the US, post which, depending on success, it will be rolled out to others. Uber will not charge any Service Fees on tips and the entire amount will be given to the drivers.

Coming to the second biggest feature, Uber is also providing a “Driver Injury Protection Insurance” to all drivers. The insurance is optional and for the drivers who opt for the same, they will be paid a little more per mile to help cover the costs of insurance. As Uber mentions in its blog post, “You have the option to help protect yourself, and your earnings, in the event of a covered accident. To help you take advantage of this option, you will earn a bit more per-mile.” Additionally, Uber is also bringing other features such as no unpaid wait times, a shorter cancellation window, teen fare, and others. The timelines for each new feature to be implemented vary, though they are all expected to be rolled out before the 6-months are up. ALSO READ: Uber launches UberPASS, an exclusive service with highly rated drivers, discounted fares

Uber CEO Travis Kalanick has resigned from the post, following a string of controversies around him. After hours of deliberations with the investors, the CEO has finally stepped down from the company he helped found. Travis had been on a leave of absence from Uber since the last week after the investor pressure on the company to restructure and clear it’s negative image began to increase. As per a statement made by Kalanic, “I love Uber more than anything in the world and at this difficult moment in my personal life I have accepted the investors request to step aside so that Uber can go back to building rather than be distracted with another fight.”

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  • Published Date: June 21, 2017 1:22 PM IST

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